Inbound Call Centre & Answering Service

Extend Communications is an inbound call centre and answering service for telephone, email and web communication throughout Canada and the United States. With 60 years of experience, we provide you with a customized solution to help you grow your business. We are staffed 24 hours a day, 365 days a year! When you are out of the office, at a meeting, gone for the weekend, or sick, we continue to direct your calls where they need to go; whether that means dispatching a service technician for an urgent call, providing basic information about your company or simply taking a message and directing to the appropriate staff. We can also handle your work overflow during the day so you don’t miss a call or potential sale.

We understand that customer service is critical to your business. That’s why we treat your clients like our own. Our call centre agents are trained and experienced to be the communications personnel for your business. You set the parameters of the customer experience you want to achieve and we’ll deliver the results, plus we’ll free up your time, allowing you to focus on other important business matters.

Our Services

At Extend Communications, we stand for integrity, innovation and initiative. Our experience and expertise extend to a variety of industries such as real estate, small business, service companies, corporations and governments. We don’t have a one size fits all strategy. We will customize our service to fit your business needs with our cutting edge software and hardware.

You can always count on us, even during a disaster. We’re prepared to operate with our contingency plan and spare equipment so we can deliver 24/7. When you experience an emergency, we have a tailored plan to help your company handle the situation.

We offer our professional answering services to both small and large businesses including:

  • Telephone Answering & Dispatch
  • Emergency Dispatch
  • Enhanced Call Centre Services
  • Email Handling
  • Off Premise Telephone Reception
  • Attendance Call-In
  • Safety Check-In

Maximize your business success with our cost effective and innovative services. Contact us today or visit our Ontario office to find the right plan for your business. We will integrate all methods of communication that best fit your needs.