Accessibility Policy

Extend Communications Inc. is committed to excellence in serving all customers including people with disabilities.  

Assistive Devices

We will ensure that our staff are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods and services.  


We will communicate with people with disabilities in ways that take into account their disability. 

Service Animals

We welcome people with disabilities and their service animals.  Service animals are allowed on the parts of our premises that are open to the public. 

Support Persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. 

Notice of temporary disruption

In the event of a planned or unexpected disruption to services or facilities specific to customers with disabilities, Extend Communications Inc. will notify customers promptly.  This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.  

The notice will be placed on Extend Communication’s web page and Facebook page.   

Training for staff

  • Extend Communications will provide training to employees and others who deal with the public or other third parties on their behalf. 
  • Individuals in the following positions will be trained: 
  • Managers, Operations Supervisors, Shift Supervisors, Accounts Receivable/Client Relations Representatives, Sales and Business Development Representatives. 
  • All other employees will be trained to contact their manager/supervisor who will ensure that the policies, practices, and procedures outlined in Extend Communication’s Accessible Customer Service Plan are followed. 
  • This training will be provided to staff within 30 days of hiring.  

Training will include:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard 
  • Extend Communication’s plan related to the customer service standard 
  • How to interact and communicate with people with various types of disabilities 
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person 
  • What to do if a person with a disability is having difficulty in accessing Extend’s goods and services. 
  • Staff will also be trained when changes are made to Extend Communication’s plan.  

Feedback process

Customers who wish to provide feedback on the way Extend Communications provides goods and services to people with disabilities can contact us at: 

Telephone: 800-265-9975 

Or in person at:
24 Darling Street, Brantford, Ontario   

All feedback will be directed to Laura Joudrey, Administrator.  Customers can expect to hear back within 10 business days. 

Complaints will be addressed according to our organization’s regular complaint management procedures. 

Modifications to this or other policies

Any policy of Extend Communications that does not respect and promote the dignity and independence of people with disabilities will be modified or removed. 

Accessibility Policies and Multi-Year Accessibility Plan