YOUR company provides services to business and residential accounts around the clock. OUR phone answering service supports your 24/7 customer service initiatives by stepping in to assist after hours, weekends, holidays, even during daytime on-demand situations involving a simple staff meeting, or a widespread disaster situation.
24/7 Call Centre Solutions for Your Business:
- Assisting your clients to define an “emergency”, and involving your on-call personnel only if truly required.
- Verifying loss-of-service calls against non-payment lists, and even processing payments if that is part of your protocol for after-hours service.
- Emergency call dispatch via text/sms, email, phone call, etc.
- Electronic call acceptance capabilities for efficiency, reporting, and great costs savings. (no billable time).
- “Man-out” tracking to ensure safety of dispatched workers at all times.
- Integration with most CRM systems and databases to eliminate manual entry of call records in your system.
- Digital recording of all calls
- Reporting in formats suitable for forwarding to municipal/provincial/national oversight bodies as needed.
On-call rotations can be set in advance via an on-line portal. Changes/updates made online are real-time changes in our operations centre.
For large-scale issues and/or at other times YOU determine, our exclusive E-POST app can allow us to update your social media streams such as Twitter and Facebook to keep followers informed.