Inbound Call CenterExtend is a preferred supplier for Dwyer Group franchisees purchasing through the ProTradeNet buying group. Approved franchisees receive reduced rates, as well as REBATES of up to 5% on their accounts with Extend. In addition, our NO CHARGE E-Confirm (electronic call confirmation) Service ensures every call is looked after, and reduces costs!

Whether it is a sales inquiry or an emergency service call, we have call forwarding tools to handle your calls in a professional, effective manner, just like you would yourself!

Call Forwarding & Customer Service

You define how your request for service calls should be handled, but here are just a few examples of what is possible:

  • Triage the call to determine if it requires immediate dispatch or can wait until next business day. Triage can include advising of additional costs to be incurred, or verifying caller against a database of after-hours eligible customers.
  • Digitally record the call.
  • Provide caller with verification number if necessary.
  • Dispatch service request to on-call technician, via text/sms, email, phone call, etc.
  • Allow technician to confirm receipt/acceptance of call electronically (no billable time).
  • Provide summary report to service manager via email next day.
  • Provide database export for caller billing/invoicing to avoid re-entry if appropriate.

On-call rotations can be set in advance via an on-line portal. Changes/updates made online are real-time changes in our operations centre.

If you happen to run your business from home, click HERE for more ideas about how we can help!