Patients don’t adhere to a 9-to-5 schedule when seeking medical attention, and the ability of a healthcare provider to extend their accessibility beyond regular office hours can make all the difference.  
We offer a range of afterhours answering services for medical offices across the home care, medical, and funeral home industries. We help with routine tasks in a variety of practices and clinics by managing home care cell centre tasks such as appointment bookings, sending appointment reminders, and handling other daily messaging. 

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When your customer needs help after hours, here’s what we can do: 

Afterhours Answering Services for Medical Offices. 

We offer 24/7 afterhours answering services for medical offices. Our trained professionals ensure each caller’s concerns are addressed and messages are promptly forwarded to the right point of contact within your office. Our aim is to enhance patient experience and contribute to seamless healthcare practice operation. 

Afterhours Answering Services for Physicians 

Our afterhours answering services for physicians provide a crucial lifeline for medical professionals and their patients outside regular office hours. Our unique services ensure that physicians remain accessible 24/7, offering a seamless continuity of care. Whether it’s a late-night emergency or a patient seeking advice after regular business hours, our dedicated answering services and professionals guarantee a prompt and professional response. 

Appointment Booking 

Our services are designed to support healthcare practices and clinics in managing their day-to-day operations. We help with a wide range of routine tasks, including appointment scheduling, reminders, and other types of daily messaging. By taking care of these tasks, we help healthcare professionals focus on providing the best possible care to their patients. 

Triage 

Upon receiving a call, our team of highly trained professionals will promptly assess and evaluate the situation to determine whether it necessitates an immediate dispatch or if it can be attended to during the next business day. 
 

Coordination of On-Call Workers 

Our team ensures seamless coordination of on-call staff, leaving no room for missed visits or disruptions in essential services. We excel in managing diverse challenges like on call after hours answering services for medical offices, rescheduling home care workers, arranging timely replacements for oxygen concentrators, and handling urgent medical situations. On-call rotations can be scheduled through our user-friendly online portal, which updates in real-time for a responsive system tailored to your needs.  

Work Alone & Safety Check In 

Keep your employees safe by virtually always being with them. We provide a range of automated systems that assist in monitoring employees who work alone (like PSW’s, telemedicine professionals, and home care nurses). Our home care call centre systems can be customized to include direct involvement from our staff to verify missing check-ins or to coordinate with emergency personnel if required. Contact us to create a program tailored to your specific needs. 

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Specialized Afterhours Answering Services for Medical Offices 

In an industry where every call holds the potential to impact lives, medical after-hours answering services are an invaluable tool. Afterhours answering services play a pivotal role in ensuring continuous accessibility and responsiveness, especially in the following industries: 

Home Care Healthcare 

Health Units Medical Equipment 

Midwives Funeral Homes 

Chiropractic Dental 

Crematoriums Support Groups 

Seniors Services  

Your Partners in 24/7 Answering Services 

Located in Ontario, we specialize in offering inbound call centre, telephone answering, and emergency dispatch services to our clients in Ontario, Canada, and the USA. We use our technology expertise to handle your calls quickly, professionally and efficiently – your clients won’t even know we’re not in your offices! Call Bonnie Edwards, Director of Sales at 800-265-9975 to learn get started!

In the fast-paced world of business, providing excellent customer support is a must. However, managing an in-house customer service team can be a challenging task, often diverting your attention and resources from core business operations. This is where call centers come into play, offering a viable solution to address your customer support needs. But how do you ensure you’re choosing the right call center for your business? To help you decode the frequently asked questions when seeking call center services, we’ve broken down the key considerations that Canadian business owners often have. 

Why should I outsource my customer support to a call center? 

Outsourcing customer support to a call center offers several benefits. First and foremost, it allows your business to focus on its core competencies, while professionals handle customer inquiries. It can significantly reduce operating costs, enhance efficiency, and improve the customer experience through round-the-clock support. 

How do I choose the right call center for my business? 

Selecting the right call center is crucial for the success of your customer support strategy. Look for a call center with a proven track record, a skilled and empathetic workforce, advanced technology, and a commitment to your brand’s values and objectives.  

Tip: If you are looking for the best solution and VALUE for your business, then you definitely will find it here with Extend Communications. We will use our expertise in technology to design a service package for you that is more efficient than any other. 

What is the call center’s experience in handling customer support for businesses in my industry? 

Industry-specific experience can be a game-changer. A call center with a history of working with businesses in your sector will be familiar with the unique challenges and demands of your industry, ensuring a smoother customer support transition. 

Tip: With literally hundreds and hundreds of clients across many different industries, chances are we at Extend Communications have experience in handling calls for companies similar to yours. We can tell you what works, what doesn’t work, and why. 

What services can the call center provide, and can they handle the specific needs of my business? 

It’s essential to evaluate the range of services a call center offers and whether they align with your requirements. Ensure they can provide tailored solutions that accommodate your specific needs, whether it’s technical support, order processing, or multilingual services. Tip: At Extend Communications, we offer our clients a range of customized and unique service options to make their lives easier. See them here.  

What is the geographic location of the call center, and does it align with my business’s time zone or language requirements? 

For Canadian businesses, it’s vital to consider the geographic location of the call center. Ensure that the call center operates in a time zone that matches your business hours and can offer multilingual support if necessary. 

Tip: Whether you’re located in a bustling metropolis or a remote outpost, our mission is to provide reliable and dependable phone answering and call center services for Canada and the United States. We do not subcontract or operate offshore telephone answering services, and our well-trained and accredited staff ensure a seamless interface between the customer and your company. 

How does the call center ensure data security and compliance with relevant regulations? 

Data security is a top priority. Make sure the call center has robust security measures in place, complies with data protection laws, and is transparent about their practices. Data breaches can be costly and damage your brand’s reputation. 

Can the call center handle fluctuations in call volume, such as during peak seasons? 

Businesses often experience fluctuations in call volume, especially during peak seasons or promotional events. Ensure that the call center has the capacity to scale their services to meet your demands during these periods. 

What contingency plans are in place to handle technical outages or other unforeseen disruptions? 

Technical outages and unforeseen disruptions can disrupt your customer support operations. Verify that the call center has comprehensive contingency plans in place to maintain uninterrupted service in the face of challenges. 

At Extend Communications, we have a complete disaster and contingency plan to handle any interruptions. Learn more here.  

Partnering with a reputable Canadian call center can be a strategic move for your business, provided you ask the right questions and consider the unique needs of your industry. Need more info? Let’s talk! Give our Director of Sales, Bonnie Edwards a call, email or text.  Bonnie would welcome the opportunity to speak about your specific challenges and requirements and offer suggestions for what we can do. Phone: 519-754-2855 | Text: 519-759-6820 | Email: bedwards@extendcomm.com 

Extend Communications is here to make your job easier, no matter where you’re located across North America. Recently, we’ve expanded our services further into Windsor, Ontario, meaning we’re even closer to the border than ever before. What does that mean for you? Seamless connections, no missed calls, and happy clients. Let’s see what else that means for you: 

Canada-Live Virtual Receptionist Service 

At Extend, we believe that any business or organization that cares about their clients should use an answering service. We proudly offer a variety of programs and services to assist you with telephone call handling, and messaging. Call forward your phone for us to handle your daytime or after-hours calls. We can screen calls, and dispatch those requiring immediate attention by text/sms, email, or even phone you at another number to connect the caller. Through the wonders of modern technology, we can be your “off premise receptionist” handling calls when your in-house staff are busy on the phone, on a break, or off sick. 

Answering Services for Business 

You have things to do, and answering your incoming calls can quickly throw you off schedule. Let our team of trusted professionals lighten your workload with our telephone answering & dispatch, absenteeism call-in lines, as well as our off-premise telephone reception and many more business solutions.  

See some of the industries we help with here and if you’re not in one of these, give us a call anyway! We offer custom solutions for our customers. 

Trust Extend Communications 

For Windsor, all of Ontario, and across North America, we are your full-service Inbound call centre. We deal with hundreds of clients across varying industries, so we have experience handling calls for nearly every business. Call us at 800-265-9975 to learn more! 

In October of 2018, Extend Communications Inc. announced the acquisition of KELCOM Telephone Answering Service located in Windsor, Ontario. Combining two customer-forward companies with a goal of making communication better for all, Extend will continue to service Kelcom’s customers and clients across Canada and the U.S. What does this mean for you?  

Call Answering Services, Expanded. 

With over 60 years of success in the telecommunications and teleservices industry, we’ve learned how to Extend your company’s capabilities with our call answering and specialty services. No matter where you’re located across North America, our team is here to help you. When you work with Extend, you get: 

• Telephone Answering & Dispatch 
• Absenteeism Call-In Line 
• Emergency Dispatch 
• Enhanced Call Centre Services 
• Off-Premise Telephone Reception 
• In-bound Call Centre Services 

Need something more customized? We proudly offer a complete suite of standard inbound services, and a host of other customized solutions “dreamed up” by our combined group of clients. 

Covering Your Area and Beyond. 

Whether you’re located in a bustling metropolis or a remote outpost, our mission is to provide reliable and dependable phone answering, virtual receptionist, and call center services for Canada and the United States. We do not subcontract or operate offshore telephone answering services, and our well-trained and accredited staff ensure a seamless interface between the customer and your company.  

Industries We Service. 

For more detailed info of how we can serve your industry, click on the links below: