Today Extend completed the merger of its Kitchener and Cambridge offices. The combined operation now offers more efficient call handling, the advantages of a larger pool of staff, and new equipment.
New services now available to all accounts include:
- Message delivery by email.
- Automated ‘check-in’ services for faster and easier retrieval of messages.
- Improved fax message delivery.
- Additional ‘on-line’ message storage.
- Enhanced voice mail offerings.
- Power backup by a natural gas generator.
“We were pleased to be able to make several improvements to our client services as a direct result of this merger.”, said Todd Lyons, Vice President, and Manager of the Cambridge Operations Centre. “This allows us to provide additional services, and to stay competitive with the latest in technology.”
The latest service offering from Extend Communications Inc. is their fax-to-email service. This service allows all users to have their own individual fax numbers (Brantford exchange), and have faxed documents automatically received as am email attachment. Attachments are in Adobe Acrobat Reader format (*.pdf) which is a free image viewer commonly used for email attachments. The service is expected to save users hundreds of dollars in fax costs such as dedicated fax lines, toner, and etc. as well as improve privacy issues.
Extend Communications was awarded the prestigious Call Centre Award of Distinction by the Canadian Call Management Association (CAM-X) at a national conference held last week in British Columbia. Over a year in its’ development, the Call Centre Award of Distinction program released in June 2001, was created in response to overwhelming requests by Call Centres across Canada for a tool which could be used to measure the skills of the professional Call Centre Agents.
After four months of testing, an independent panel of judges scored call-handling skills for enhanced service applications, focussing attention on customer relationship management (CRM), courtesy, etiquette, and the use of proper cal techniques, as well as response time and accuracy, the cornerstones of the Call Management industry.
Two-way paging and wireless email service launched earlier this year has now been expanded to included coverage across the U.S. Now users of the Motorola T900 and 935 wireless email devices can roam to most major centres across North America with full coverage.
Extend Communications announced the addition of two-way paging services today, including an application offering users to send and receive email from their pager. Two-way pagers permit users to receive their regular email wirelessly on their pager as well as originate and rely to emails from most urban centres across Canada. Two-way pagers also function as regular one-way pagers when outside of the urban areas, a significant advantage over other wireless data products. The addition of coverage across the United States is expected by Q4 this year.
Extend now offers a wider selection of on-line payment options for U.S. and international clients. Options now include the acceptance of DISCOVER cards, as well as on-line VISA and MASTERCARD secure transactions in U.S. dollars. This augments the Canadian on-line banking payment options which were implemented early last year. For more information visit http://www.extendcomm.com/1pages/loc/loc-bank.html or email firstname.lastname@example.org