Extend Communications announced it’s intention to provide full World Wide Web integration today, with the launch of it’s CALL ME service. With the addition of a CALL ME button on a user’s web site, Extend call center agent’s can immediately connect with web surfers by either a PSTN telephone call, or soon a VoIP (Voice Over IP/Internet) connection. User’s clicking on the button are asked to enter a call back number, and indicate whether they would like to be contacted immediately, or within a certain number of minutes (in the event the voice call will be received on the same line currently being used to access the internet). Full commercial release of this feature, along with VoIP, and text chat options is expected in the coming months.
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Extend Receives Award of Excellence from Canadian Association of Message Exchanges
Extend Communications has been honored with the exclusive 2000 Award of Excellence by the Canadian Association of Message Exchanges, Inc. (CAM-X), the industry’s trade association for providers of telecommunications services in the call center services including telephone answering and message delivery.
The award follows more than six months of testing by a team of independent, specialized judges contracted by CAM-X to evaluate message services across the country. Companies were judged on their courtesy, response time, accuracy and overall service to their clients; the four cornerstones paramount to success in the Teleservices Industry.
“Extend’s record of topnotch customer service serves as a benchmark for all message service bureaus”, said CAM-X President Glenn Ruecker. “In an industry that relies on person-to-person communications, the value of efficient, accurate service cannot be underestimated. This award proves Extend’s ability to deliver where it counts, in providing the services that matter most.”
Extend has earned the BRONZE Award for TWO consecutive years of excellent service. CAM-X extends it’s congratulations to the staff of Extend Communications on their proven quality service to their customers.
Extend acquires Wings Communications Ltd.
Extend Communications Inc., a local telephone answering call centre, announced today the acquisition of Wings Communications Limited of Simcoe. The business will be moved to Brantford and merged with Extend’s existing operation at 49 Charlotte Street. The purchase is Extend’s 5th in as many years, and will represent an estimated 33% increase in local business. “We are continually expanding the scope of our business, and are pleased to be doing it here in Brantford again.” said Scott Lyons, President and General Manager of Extend. The company previously announced the completion of a major Brantford expansion this past February.
Established by Franklin Lyons in 1956, Extend Communications is one of Canada’s oldest teleservices companies, serving small entrepreneurs and large national corporations from 4 offices in southwestern Ontario. Extend also operates a wireless messaging division.
Extend offers Internet payment options
Effective today, clients of Extend Communications can choose to pay their accounts on-line, or by their bank’s telephone banking service. Arrangements have been with all six national Canadian Banks. Negotiations have also begun to offer this service to U.S. clients in the near future.
Extend completes expansion at Brantford location
Extend Communications Inc. a local telephone call centre, announced today that the company has completed an expansion of their operations at 49 Charlotte Street, more than doubling its call handling capacity. “Extensive renovations, investment in new infrastructure equipment, and the installation of new digital facilities will enable us to meet our growth goals in Brantford”, said Scott Lyons, President and General Manager of Extend. With operations in 4 southwestern Ontario cities, Extend picked its Brantford location for expansion due to the size of the local labor market, and the availability of vacant space at their current location. The expansion has already brought new business to the company with the awarding of a new contract in January, resulting in the hiring of 37 additional staff in the last 3 weeks.
Extend Communications is a call centre service bureau currently handling over 70,000 telephone calls per month from the Brantford location. Calls vary from selling mail order products and lottery tickets by phone to dispatching a variety of service, repair, and medical personnel.