Extend Communications Inc., a local telephone answering call centre, announced today the acquisition of Wings Communications Limited of Simcoe. The business will be moved to Brantford and merged with Extend’s existing operation at 49 Charlotte Street. The purchase is Extend’s 5th in as many years, and will represent an estimated 33% increase in local business. “We are continually expanding the scope of our business, and are pleased to be doing it here in Brantford again.” said Scott Lyons, President and General Manager of Extend. The company previously announced the completion of a major Brantford expansion this past February.
Established by Franklin Lyons in 1956, Extend Communications is one of Canada’s oldest teleservices companies, serving small entrepreneurs and large national corporations from 4 offices in southwestern Ontario. Extend also operates a wireless messaging division.
Effective today, clients of Extend Communications can choose to pay their accounts on-line, or by their bank’s telephone banking service. Arrangements have been with all six national Canadian Banks. Negotiations have also begun to offer this service to U.S. clients in the near future.
Extend Communications Inc. a local telephone call centre, announced today that the company has completed an expansion of their operations at 49 Charlotte Street, more than doubling its call handling capacity. “Extensive renovations, investment in new infrastructure equipment, and the installation of new digital facilities will enable us to meet our growth goals in Brantford”, said Scott Lyons, President and General Manager of Extend. With operations in 4 southwestern Ontario cities, Extend picked its Brantford location for expansion due to the size of the local labor market, and the availability of vacant space at their current location. The expansion has already brought new business to the company with the awarding of a new contract in January, resulting in the hiring of 37 additional staff in the last 3 weeks.
Extend Communications is a call centre service bureau currently handling over 70,000 telephone calls per month from the Brantford location. Calls vary from selling mail order products and lottery tickets by phone to dispatching a variety of service, repair, and medical personnel.