After many months of planning and renovating, we are pleased to announce our move into a brand new, purpose built facility at 24 Darling Street, Brantford, on Friday June 7th, and Tuesday June 11th. Administration offices will be closed for a move on the 7th, and our operations centre will move on the 11th between 10-11am. For updates about how these moves may affect the service provided to you, please join our client email broadcast HERE. We expect a short interruption in service while some servers are re-booted around 10:30am on Tuesday the 11th. Our old location at 49 Charlotte St will be reconfigured as a backup centre, with both redundant servers as well as staff workstations if ever needed in a disaster situation. Plans for a Grand Opening at our new location will be announced in the near future.
A leading North American call centre
Unique and individual solutions for telephone answering, email response, and web interaction.
Extend President Scott Lyons was 1 of 7 business leaders invited to participate in a round table discussion with the Prime Minister in Brantford today. The informal meeting included discussions on issues affecting small and medium size businesses in Canada, and how Canada’s government can help foster job growth. “I was honoured to be asked to participate”, commented Lyons. “It was very rewarding to have discussions with the Prime Minister on such an informal basis.” The event was held at SC Johnson’s Canadian headquarters, and included business leaders from various sectors of the economy, as well as Minister of Human Resources and Skills Development Diane Finley, and MP Phil McColeman.
Today, Extend’s Cambridge office completed it’s relocation to 49 Charlotte St., Brantford. All staff continue to be available at the same telephone numbers and email addresses as before. This move is a prelude to the completion of Extend’s massive renovation project and pending expansion into the Chelsea Place building at 24 Darling St Brantford. The new office building is expected to be ready by the end of May. For updates on our progress including pictures of the process, check out our public Facebook page at www.facebook/extendcommunications.
Extend Communications today announced the purchase of the Chelsea Place office building at 24 Darling Street in downtown Brantford, and the upcoming move and consolidation of it’s 3 operating centres to the new location. Extend’s Georgetown office, which operates under the All Call Communications brand, will move to Brantford by December 1st. The Cambridge office, and Extend’s corporate head office and Brantford operations centre currently located on Charlotte St, will move to Chelsea Place by April 2013. Click HERE for a copy of the full media release.
Extend Communications, Inc. of Brantford, ON has been honored with the exclusive ATSI 2012 Award of Excellence for the ninth consecutive year. (more…)
Extend Communications triages and dispatches literally thousands of telephone calls, messages, and emails every day; ensuring that the Company’s client’s clients needs are looked after (follow that?). Until recently, the receipt of critical messages were often manually “confirmed” by a client. In other words, if a critical message was sent to a client’s smartphone, cell phone, or email address by Extend, the recipient would reply by phone/email/txt to an Extend staff member that they had indeed received the message and would look after it (if no confirmation is received, Extend would escalate the dispatch to the next level). This procedure would always guarantee the recipient had remembered to check their device for messages, and ensured nothing was lost into cyberspace. The problem was, however, that the practice was always somewhat inefficient and time consuming (read costly). Enter .
Recipients of critical messages now reply with a quick code or ID# and Extend’s computer systems keeps track of what messages are confirmed, with NO staff involvement. Messages that remain unconfirmed after X minutes (defined by the client) are then presented to an Extend agent for escalation. “We have cut literally hundreds of minutes of staff time out of handling critical calls, and our clients are seeing significant cost savings”, said Extend Manager Todd Lyons. “Our clients now look to us as process experts in designing our call handling procedures, and it is great to be able to improve efficiencies and provide them with both internal and external cost savings” added Lyons.