Extend President participates in Prime Minister’s Round Table

Posted April 19, 2013 in News

Scott at Harper round table

Extend President Scott Lyons was 1 of 7 business leaders invited to participate in a round table discussion with the Prime Minister in Brantford today. The informal meeting included discussions on issues affecting small and medium size businesses in Canada, and how Canada’s government can help foster job growth. “I was honoured to be asked to participate”, commented Lyons. “It was very rewarding to have discussions with the Prime Minister on such an informal basis.” The event was held at SC Johnson’s Canadian headquarters, and included business leaders from various sectors of the economy, as well as Minister of Human Resources and Skills Development Diane Finley, and MP Phil McColeman.

Cambridge office relocation completed

Posted April 1, 2013 in News

Today, Extend’s Cambridge office completed it’s relocation to 49 Charlotte St., Brantford. All staff continue to be available at the same telephone numbers and email addresses as before. This move is a prelude to the completion of Extend’s massive renovation project and pending expansion into the Chelsea Place building at 24 Darling St Brantford. The new office building is expected to be ready by the end of May. For updates on our progress including pictures of the process, check out our public Facebook page at www.facebook/extendcommunications.

Extend to move to larger facility

Posted Oct 2, 2012 in News

Extend Communications today announced the purchase of the Chelsea Place office building at 24 Darling Street in downtown Brantford, and the upcoming move and consolidation of it’s 3 operating centres to the new location. Extend’s Georgetown office, which operates under the All Call Communications brand, will move to Brantford by December 1st. The Cambridge office, and Extend’s corporate head office and Brantford operations centre currently located on Charlotte St, will move to Chelsea Place by April 2013. Click HERE for a copy of the full media release.

E-Confirm service launched by Extend

Posted March 1, 2012 in News

Extend Communications triages and dispatches literally thousands of telephone calls, messages, and emails every day; ensuring that the Company’s client’s clients needs are looked after (follow that?).  Until recently, the receipt of critical messages were often manually “confirmed” by a client.  In other words, if a critical message was sent to a client’s smartphone, cell phone, or email address by Extend, the recipient would reply by phone/email/txt to an Extend staff member that they had indeed received the message and would look after it (if no confirmation is received, Extend would escalate the dispatch to the next level).  This procedure would always guarantee the recipient had remembered to check their device for messages, and ensured nothing was lost into cyberspace. The problem was, however, that the practice was always somewhat inefficient and time consuming (read costly).  Enter .

Recipients of critical messages now reply with a quick code or ID# and Extend’s computer systems keeps track of what messages are confirmed, with NO staff involvement.  Messages that remain unconfirmed after X minutes (defined by the client) are then presented to an Extend agent for escalation.  “We have cut literally hundreds of minutes of staff time out of handling critical calls, and our clients are seeing significant cost savings”, said Extend Manager Todd Lyons.  “Our clients now look to us as process experts in designing our call handling procedures, and it is great to be able to improve efficiencies and provide them with both internal and external cost savings” added Lyons.

For more information about , contact us here.  Don’t forget to check Facebook to find out whats happening at Extend today!

Extend Launches IPv6

Posted January 19, 2012 in News

After months of internal testing, Extend today announced its official launch of IPv6 on the company’s email servers, the next generation protocol for internet addressing.  “Our early adoption of IPv6 reflects the progressive culture within our organization, and the strength of our IT department led by IT Manager Mark Frey.” outlined company president Scott Lyons.  It is currently estimated that 2% of email servers world-wide support IPv6.  Many major corporations, including Google will launch on the Internet Society’s World IPv6 Launch, not scheduled until June 6th, 2012.  For more information about the upcoming IPv6 transition, click here for commentary from Google’s IPv6 team in Tokyo.