Extend announces new partnership with Human Response Contact Centre

Posted Mar 30, 2015 in News

Extend Communications and Human Response Contact Centres today announced a new partnership whereby Extend will begin providing service to Human Response clients over the next 2 months. “We are very proud to have been chosen to assist Human Response with their changes, and look forward to working with their clients in the coming weeks and years.”, said Extend President Scott Lyons.

Human Response, of Owen Sound Ontario, provides telephone answering services to a diverse client base primarily located in the Grey-Bruce area. “Extend has a great reputation in the industry, and will be able to offer our clients access to the latest technology and software.”, offered Human Response President Marilyn MacKinnon. “As I enter semi-retirement, I am very confident that our clients will be well looked after with this transition.”

Extend Communications Inc., headquartered in Brantford is one of the largest and most technologically advanced telephone answering companies in Ontario, and has a long history of similar expansions across the province. For more information, contact Scott Lyons at 800-265-9975.


Posted Aug 11, 2014 in News

This video produced by Brantford’s Economic Development Department, highlights Extend Communications as one of several organizations in the City who are helping to transform the community by expanding or relocating their businesses to Brantford. Hear the story of Extend’s major expansion, and how the redevelopment of a historical building is playing a role in the revitalization of the downtown core.



Posted May 13, 2014 in Events, News

On the heels of National Disaster Preparedness Week, Extend Communications today put one of its disaster plans to the test, and evacuated staff to a backup call centre location across town, completely unannounced. Unlike a normal “fire drill” that might see staff hanging out in a parking lot for a few minutes before returning to work, Extend wanted to simulate a major disaster by re-locating staff. (more…)

Extend Launches Santa Hotline

Posted December 1, 2013 in News

Extend has once again launched its Santa Hotline 1-855-HEY-SANTA. This free community service offers children the opportunity to call Santa’s Workshop and speak to one of his Elves. Santa is very busy this time of year, so his dedicated team of Elves talk to children about what is on their Christmas List, and pass the messages on to Santa. The hotline runs 24/7 until December 24th, and is open for any child who would like to call. A big thanks to all our staff for supporting this project each year!

Extend Moves to New Facility

Posted June 7, 2013 in News

After many months of planning and renovating, we are pleased to announce our move into a brand new, purpose built facility at 24 Darling Street, Brantford, on Friday June 7th, and Tuesday June 11th. Administration offices will be closed for a move on the 7th, and our operations centre will move on the 11th between 10-11am. For updates about how these moves may affect the service provided to you, please join our client email broadcast HERE. We expect a short interruption in service while some servers are re-booted around 10:30am on Tuesday the 11th. Our old location at 49 Charlotte St will be reconfigured as a backup centre, with both redundant servers as well as staff workstations if ever needed in a disaster situation. Plans for a Grand Opening at our new location will be announced in the near future.