Extend Launches IPv6

Posted January 19, 2012 in News

After months of internal testing, Extend today announced its official launch of IPv6 on the company’s email servers, the next generation protocol for internet addressing.  “Our early adoption of IPv6 reflects the progressive culture within our organization, and the strength of our IT department led by IT Manager Mark Frey.” outlined company president Scott Lyons.  It is currently estimated that 2% of email servers world-wide support IPv6.  Many major corporations, including Google will launch on the Internet Society’s World IPv6 Launch, not scheduled until June 6th, 2012.  For more information about the upcoming IPv6 transition, click here for commentary from Google’s IPv6 team in Tokyo.

Extend announces 12 month up-time

Posted July 1, 2011 in News

Extend Communications Information Technology Manager Mark Frey today announced the Company’s “up-time” for the past 12 months.  Accounting for planned outages, up-time for the past 12 months was 99.999%.  This  reflects only a single, unplanned, 3-minute reboot over the course of the previous 12 month period.  “Achieving ‘Five 9s’ is something very few 24 hour organizations are able to accomplish”, commented Frey.  Further figures released indicate that when scheduled system maintenance was also included, up-time was still a very impressive 99.997%.  “We are  committed to being a technology leader in this industry.  Our clients need us available 24/7, and the figures released today prove that we are at the top of the pack”.  This announcement tops off an impressive set of technology achievements over the past year, which saw Extend awarded GOLD Site Certification from the Canadian Call Management Association (CAM-X), as well as a Bell Technology award.

Official Facebook Page lauched

Posted March 7, 2011 in News

Extend Communications officially launched it’s corporate Facebook page today, after several months of evaluating social media marketing and communications. The page features weekly updates, and examples of interesting call handling situations that the company handles; and will serve as another place for clients, staff, and potential clients and staff to view the corporate culture and atmosphere that exists at Extend. You don’t need to belong to Facebook to view the site, which is at http://www.facebook.com/extendcommunications. Members who “Like” the page, will see the “Wall” posts directly in their News Feed. “We’ve had a great response to our experimental page over the past few months, and look forward to improving communications with our target audiences with the help of social media”, said Extend President Scott Lyons. For more information view the site at http://www.facebook.com/extendcommunications or contact Lyons at http://www.extendcomm.com/contact/contact-us/

TeleServices organization ranks Extend #1 Call Center

Posted May 17, 2010 in News

The Association of TeleServices International (ATSI) based in Atkinson, New Hampshire, today announced Extend Communications Inc.’s TOP RANKING of all participating Call Center companies in Canada and the United States, with the Award of Distinction. This recognition follows six months of testing and mystery calling by an independent panel of judges employed by ATSI. The Award was announced at the association’s annual conference in San Diego, CA. “Our clients have always rated our service very highly, but to have this confirmed by an independent external panel, and to place #1 against call centers across North America is a fantastic achievement”, said Scott Lyons, President of Extend. “It is a testament to the commitment our entire team exhibits towards service excellence, from our front line staff to our quality managers and supervisors. I couldn’t be more proud of them.” Full ATSI media release available here.

Extend accepts Technology Award

Posted April 23, 2010 in News

The Chamber of Commerce Brantford-Brant has awarded the 2010 Bell Technology Award to Extend Communications. The Award recognizes a local business that has demonstrated excellence in innovation through technology, and was presented at the Business Excellence Awards Dinner, the premier business event in Brantford. Extend President Scott Lyons accepted the award, recognizing the efforts of Information Technology Manager Mark Frey in driving the company’s focus on technology forward. “Our competitors can’t touch us in the area of application development and technological advancement”, commented Lyons in a video produced by the Chamber for the event. The video also highlighted Extend’s major initiative to network its 3 call centres into one large virtual center. This brings to 6, the number of awards bestowed upon Extend by third party organizations in the last 12 months.