Extend announces 12 month up-time

Posted July 1, 2011 in News

Extend Communications Information Technology Manager Mark Frey today announced the Company’s “up-time” for the past 12 months.  Accounting for planned outages, up-time for the past 12 months was 99.999%.  This  reflects only a single, unplanned, 3-minute reboot over the course of the previous 12 month period.  “Achieving ‘Five 9s’ is something very few 24 hour organizations are able to accomplish”, commented Frey.  Further figures released indicate that when scheduled system maintenance was also included, up-time was still a very impressive 99.997%.  “We are  committed to being a technology leader in this industry.  Our clients need us available 24/7, and the figures released today prove that we are at the top of the pack”.  This announcement tops off an impressive set of technology achievements over the past year, which saw Extend awarded GOLD Site Certification from the Canadian Call Management Association (CAM-X), as well as a Bell Technology award.

Official Facebook Page lauched

Posted March 7, 2011 in News

Extend Communications officially launched it’s corporate Facebook page today, after several months of evaluating social media marketing and communications. The page features weekly updates, and examples of interesting call handling situations that the company handles; and will serve as another place for clients, staff, and potential clients and staff to view the corporate culture and atmosphere that exists at Extend. You don’t need to belong to Facebook to view the site, which is at http://www.facebook.com/extendcommunications. Members who “Like” the page, will see the “Wall” posts directly in their News Feed. “We’ve had a great response to our experimental page over the past few months, and look forward to improving communications with our target audiences with the help of social media”, said Extend President Scott Lyons. For more information view the site at http://www.facebook.com/extendcommunications or contact Lyons at http://www.extendcomm.com/contact/contact-us/

TeleServices organization ranks Extend #1 Call Center

Posted May 17, 2010 in News

The Association of TeleServices International (ATSI) based in Atkinson, New Hampshire, today announced Extend Communications Inc.’s TOP RANKING of all participating Call Center companies in Canada and the United States, with the Award of Distinction. This recognition follows six months of testing and mystery calling by an independent panel of judges employed by ATSI. The Award was announced at the association’s annual conference in San Diego, CA. “Our clients have always rated our service very highly, but to have this confirmed by an independent external panel, and to place #1 against call centers across North America is a fantastic achievement”, said Scott Lyons, President of Extend. “It is a testament to the commitment our entire team exhibits towards service excellence, from our front line staff to our quality managers and supervisors. I couldn’t be more proud of them.” Full ATSI media release available here.

Extend accepts Technology Award

Posted April 23, 2010 in News

The Chamber of Commerce Brantford-Brant has awarded the 2010 Bell Technology Award to Extend Communications. The Award recognizes a local business that has demonstrated excellence in innovation through technology, and was presented at the Business Excellence Awards Dinner, the premier business event in Brantford. Extend President Scott Lyons accepted the award, recognizing the efforts of Information Technology Manager Mark Frey in driving the company’s focus on technology forward. “Our competitors can’t touch us in the area of application development and technological advancement”, commented Lyons in a video produced by the Chamber for the event. The video also highlighted Extend’s major initiative to network its 3 call centres into one large virtual center. This brings to 6, the number of awards bestowed upon Extend by third party organizations in the last 12 months.

Canadian Call Management Association recognizes Extend Communications with GOLD Site Certification

Posted January 6, 2010 in News

Canadian Call Management Association (CAM-X) is pleased to announce that Extend Communications Inc. has qualified for the 24/7 Call Centre GOLD Certification Award. The Certification indicates that Extend Communications Inc. has met or exceeded high standards in the following areas: business practices, life safety, operations, including normal and emergency procedures, personnel hiring, training and ongoing evaluations through a peer review program focusing on 99.99% annual run time. Extend is just the 2nd centre in Canada to achieve certification at the GOLD level.

“This industry certification clearly demonstrates the commitment our management team makes towards our clients and staff, and reinforces our position as a leader in the call centre industry. The recognition is a fantastic end to a year which also saw us win several other awards including CAM-X Award of Excellence and Call Centre Award of Distinction, ATSI Award of Excellence, the Tom Ryan Award for `Ethics, Integrity and Quality Above All’, and the Consumers Choice Award for #1 Call Centre in the Greater Toronto area” said Scott Lyons, Extend Communications Inc. President.

As a leading North American Call Centre, Extend Communications Inc., based in Brantford, ON, provides unique and individual solutions for telephone answering, email response, and web interaction. Extend was founded in 1956 by A.F.W. Lyons, and since that time 3 generations of the Lyons family have grown the company into an internationally recognized teleservices supplier. For more information visitwww.extendcomm.com.

Based in Grimsby, ON, CAM-X is a Canadian based trade association for the Call Management industry which includes: call centres, telephone answering services, voice-mail services, telemarketing services and other communications services. Their goal is to contribute to their members’ profitability by fostering a willingness to exchange ideas, experiences and solutions while promoting the general welfare and ethical standards of the industry. www.camx.ca