As we all continue to work our way through the ramifications of this pandemic, Extend has been working tirelessly to (#1) ensure the safety of our team, and (#2) ensure continued service to our clients. Extend falls into the “essential services” category as defined by the Province of Ontario (as do many of our clients), and we will always be on the end of the phone connecting with you, and your clients, customers, and patients.
As of this week, our staff have all been relocated to their homes and are able to safely continue to handle your phone calls and emails as “usual”. Rest assured that all remote connections to our office are secure, and no client data will ever be stored off of our servers.
We ask for your patience as we manage new patterns of phone calls that vary drastically up and down from hour to hour. Our full-time schedulers, supplemented by shift supervisors and team leaders, are doing a great job of managing our workloads under some very trying circumstances. We are here to support you in any way that we can, so please don’t hesitate to speak with your account manager or a supervisor at any time in the days and weeks ahead. If plans for your business include forwarding a significantly higher volume of calls to us, please let us know such that we can be properly prepared to manage the increased work.
While our locations are physically closed for the first time in 64years, it is for the best possible reason – the health and safety of our team. We will proudly continue to provide service uninterrupted, allowing you to do the same in your business.
I encourage you to take similar precautions with your staff – stay home, stay safe, and take care in the coming weeks.
Scott Lyons, President,
On behalf of our entire team at Extend Communications / KELCOM Telemessaging