Extend takes home 4 awards from Canadian Call Management (CAMX) Conference
Each of Extends 3 call centres was recognized with the prestigious CAMX Award of Excellence at the association’s annual conference this week. In addition, the Brantford location also received an Award of Distinction.
Independent judges contracted by CAM-X evaluate message services and call centres throughout Canada and the U.S. over a six-month period. The criteria for scoring include courtesy, response time, accuracy, and overall service to their clients.
“In this industry, we measure customer service with the caller’s experience as paramount to the overall success of the call.” Says CAM-X President Pat Vos. “The Award of Excellence provides a best practice standard and we congratulate the staff of Extend Communications for their achievements.”
Now an eight-time winner, Extend Communications Inc. earned the Ruby Award for eight consecutive years. CAM-X extends its congratulations to the staff of Extend on their proven quality service to their customers.
The Call Centre Award of Distinction was created in response to overwhelming requests by Call Centres across Canada for a tool which could be used to measure the skills of their professional Call Centre Agents. An independent panel of judges scored call-handling skills for “enhanced service” applications, focusing attention on customer relationship management (CRM), courtesy, etiquette, and the use of proper call techniques, as well as response time and accuracy; the cornerstones of the Call Management Industry.