Inbound Call Centre

Enhanced Call Centre Services

Extend offers a complete suite of standard inbound services, and a host of other customized solutions “dreamed up” by our clients: Our inbound response services include:

Complete toll free number setup and implementation, including vanity numbers

Launching a new program can be daunting enough, without talking to long distance carriers for your rate plan, number guarantee, vanity request, conversion number, etc, etc. We know the lingo, the carriers, the proper contacts, and can help implement your number quickly and effortlessly. In addition, we have lots of numbers “on-hand”, and can provide you with a dedicated, custom answered toll free number within minutes of your request!

Order taking for single products, or catalogs with thousands of SKU’s

Our leading edge software features unlimited SKUs and SKU building, price options, and up-sell/cross-sell abilities. All this in addition to customizable shipping tables, taxation tables, quantity and group discounting, inventory tracking, data formatting, and multi-currency pricing.

Ticket Sales

Let Extend handle ticket sales for your event or lottery. We have extensive experience in telephone ticket sales, payment processing, and fulfillment and mailing of your ticket orders.

Credit Card payment processing.

A crucial part of any telephone sales process is obviously getting paid. With your merchant account, we provide credit card verification, authorization, and funds transfer. Daily reports summarize your bank deposits by credit card type and amount. If you don’t have your own merchant account, ask us for a referral to a merchant services company.

Customer Service / Support lines

Extend can be your full-time, or after-hours/overflow customer service department. Our system includes abilities to either host or securely access your client database for data entry, payment lookups, address changes, and orders. We can even provide dispatch or call out services for calls requiring immediate after hours attention.

Third Party Verification

Ask us about having Extend be your third party verification center. We will qualify and confirm your sales leads with complete record keeping and documentation.

Registration and Reservation Services

Your office is busy enough without handling the additional volume of calls for your special seminar, conference or event. Extend’s registration/reservation packages can include provisions for seating, payments, and cancellations.

Response Surveys

Whether one-time or routinely, an inbound response survey is time-consuming and taxing on in-house resources. You design the question scripts, and data output and leave the rest to us. (We’ll even help you with the questions if you like!).

Dealer Locator

Our North American zip/postal code database not only provides proper address formatting and accuracy, but also includes a longitude/latitude table. Let us assist callers looking for your dealer or store location with full filtering, priority, or “randomized” selections for competing locations.

Literature Fulfillment

No time to fulfill requests for your catalog, brochure, or promotional materials? We’ll warehouse your literature, handle requests from your toll-free number, web site, or fax-back form and respond immediately!

Database Management

Making the most out of your lead database, client database, or inventory count can be very effective in increasing sales, and cutting marketing costs. We’ll provide you with the reports and profiles you need to better focus your sales and marketing dollars.

E-Response

We handle your email inquiries or requests using parameters that you define. Add a “Click to Call” button on your web page, and we’ll respond to inquiries that might otherwise never exist! Our full service also includes co-browsing, with the ability to push pages to people having difficulties navigating your web site.