Medical, Dental & Veterinary Services

24/7 Streamlined Call Answering Services

Every day, our dedicated team witnesses the excitement of expectant mothers going through labour, as well as the deep sorrow of individuals coping with the sudden loss of a loved one, as well as scheduling checkup appointments. No matter the situation, we strive to be an integral part of your healthcare team, available 24/7 to offer consistent and reliable support.

Perfect For:

  • Homecare
  • Health Units
  • Midwives
  • Chiropractors
  • Crematoriums & Funeral Homes
  • Senior Services & Support Groups
  • Veterinary Clinics
  • Dental & Medical Offices
  • Medical Equipment

Here’s what we can do for you:

  • Triage: We assess the urgency of the caller’s issue based on your criteria, prioritizing the call according to the level of urgency.

  • Dispatch: We dispatch the call directly to the appropriate individual. This will help to resolve the issue quickly and efficiently.

  • Confirm: Once a call is dispatched, an email message with the caller’s details and the dispatch history will be sent, helping you keep track of the calls and ensure that the issue is resolved.

  • Prioritize: If the caller has a non-urgent issue, we send the message to the office staff for follow-up on the next business day.

  • Report: Provide a summary report to the main office via email next day.

  • On-call rotations can be scheduled in advance through our online portal. Any changes or updates made online will be reflected in real-time at our operations centre.

Let’s Talk

Trust Extend to be the dependable voice that strengthens patient relationships and contributes to the overall success of your practice. Our dedicated team is ready to tailor our services to meet your unique needs. Call us today, your success starts with a conversation.