Service & Trade Companies

Improved Call Handling for Better Business Results

Our inbound phone answering services provide a variety of programs to companies in the service industry. Whether it is a sales inquiry or an emergency service call, we have the tools to handle your calls in a professional, effective manner, just like you would yourself.

Perfect for:

  • HVAC Companies
  • Electric Companies
  • Plumbing Companies
  • Mechanical Companies
  • Transportation & Roadside Assistance
  • Security Companies
  • Staffing Agencies
  • Pest Control
  • Construction & Restoration Companies

Here’s what we can do for you:

  • Assess the urgency of the caller’s issue based on your criteria, prioritizing the call according to the level of urgency.

  • Allow technician to confirm receipt/acceptance of call electronically (no billable time).

  • Advise callers of additional costs to be incurred.
  • Dispatch the call directly to the appropriate subcontractor that you have on contract, verifying callers against a database of after-hours eligible customers.
  • Once a call is dispatched, an email message with the caller’s details and the dispatch history will be sent, helping you keep track of the calls and ensure that the issue is resolved.

Let’s Talk

You define how your request for service calls should be handled, we’ll take care of the rest. On-call rotations can be set in advance via our online portal, and changes/updates made online are real-time changes in our operations centre. Our dedicated team is ready to tailor our services to meet the unique needs of your business. Call us today, your success starts with a conversation.