FAQs
What is an answering service?
When you are busy, need to focus or simply have too much volume to answer efficiently…
- We give you a forwarding number,
- We answer your calls in your customized greeting,
- You choose when you want to forward 24/7, after hours, overflow, etc.
We can screen the call, take a message, give information or dispatch to an on call, just to name a few examples.
How do I know if I need one?
If you are…
- Overwhelmed
- Can’t keep up with the volume of calls
- Losing track of where things are at
- Or worse, losing potential sales…
Any of these can be a sign you could benefit from an answering service. We can start with a conversation about your type of business, the call flow, and the types of calls you receive. Then we can discuss where we can help to take calls that will support your customer’s needs in a timely and efficient manner and give you peace of mind.
Who uses us?
We have a number of different types of businesses that utilize our service. Examples include:
- Property Management
- Warehousing & Logistics
- Manufacturing
- Real Estate & Law
- Service & Trade Companies
- Electricians, HVAC & Plumbers
- Towing & Tire
- Government & Municipalities
- Utility Services
- Medical, Dental & Veterinary
- Elevator Answering & Video Monitoring
- Small Office & Home Office
- ProTradeNet & Neighborly
- Property Management
- Warehousing & Logistics
- Manufacturing
- Real Estate & Law
- Service & Trade Companies
- Electricians, HVAC & Plumbers
- Towing & Tire
- Government & Municipalities
- Utility Services
- Medical, Dental & Veterinary
- Elevator Answering & Video Monitoring
- Small Office & Home Office
- ProTradeNet & Neighborly
How is pricing structured?
Cost is made up of:
- Base Rate
- Cost per minute
- One time set up fee
- Allows pricing to reflect the call volume so that it works for low to high call volume.
Once we understand the scope of what you are looking for, we provide a customized quotation to suit.