Telephone Answering & Dispatch
Improving business communications across North America
Get the benefits of a 24/7 receptionist without the cost of a full-time salary or sick leave. Extend Communications offers answering and reception services to help you handle calls while you focus on your business. Forward your phone to us and let us handle all your calls, whether it’s during the day or after hours, or all the time. Our team can screen calls, and dispatch those that require immediate attention by text/SMS, email, or even by connecting the caller to another number.
Mirroring your motives
Before we begin taking your calls, our team will obtain answers to your business-specific questions to ensure that the call is handled properly. We handle your calls just as you would. We will forward messages to specific departments or personnel based on the caller’s needs.
Detailed reporting
We also prepare detailed and/or call summary reports via email for your records. All calls handled by our team are digitally recorded for quality control and training purposes. These recordings are also available on-demand for clients who require them.
We help streamline communication for every business we partner with! Industries that typically benefit
from our Telephone Answering and Dispatch include:
