Extend Communications, Inc. of Brantford, ON has been honoured with the exclusive 2018 ATSI Call Center Award Of Excellence TOP TEN. (more…)
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Posts Tagged: customer support
Call forwarding is when calls intended for your business line are immediately directed to another line such as your mobile phone number or a home number or to an answering service. Of course you can still make outgoing calls even when call forwarding is activated on your phone. (more…)
A number of organizations do their call answering in-house with the customer care department usually taking the responsibility of handling calls. This is a great way of handling calls and can be very effective especially for small businesses. However, you’ll need a professional and hardworking group, and it’s never easy getting both qualities in one team. (more…)
Extend Communications, Inc. of Brantford, ON has been honoured with the exclusive 2015 CAM-X Award of Excellence for the 17th consecutive year. (more…)
Standard business hours may be from 9-5, but for customer oriented businesses, these times mean very little. These industries have a strong focus on client satisfaction, and having after-hours customer service support available is a great way to provide customers the service they appreciate and will continue using for a long time. (more…)