Posts Tagged: customer support

How to Find a Telephone Answering Service in Canada


A number of organizations do their call answering in-house with the customer care department usually taking the responsibility of handling calls. This is a great way of handling calls and can be very effective especially for small businesses. However, you’ll need a professional and hardworking group, and it’s never easy getting both qualities in one team. (more…)

The Advantages of Having After-Hours Customer Service Support



Standard business hours may be from 9-5, but for customer oriented businesses, these times mean very little. These industries have a strong focus on client satisfaction, and having after-hours customer service support available is a great way to provide customers the service they appreciate and will continue using for a long time. (more…)