How We Train Our Team
Elevating Service Standards Through Meticulous Staff Development.
Our training program is designed to prepare our representatives to provide exceptional service to our clients. We adapt our training to each representative’s learning style, ensuring that everyone receives the support they need to succeed. Our core values are emphasized throughout the training process, and our representatives are trained to implement these values in their work every day.
Our Process
Our training program empowers our team to provide the highest level of service possible to our clients.
Building Our Foundation
Our thorough process for training our new Customer Service Representatives starts by getting to know each representative and adapting our teaching to meet their individual learning styles. Our training includes virtual instructor-led sessions covering our system, customer service best practices, and cyber security.
Applying Our Knowledge
Once our representatives have completed their initial training, they are ready to apply what they have learned in live calls. During this time, we encourage feedback from both the representatives and their trainers to ensure they are implementing our core values and delivering quality service.
Specialty Skills & Account Growth
We introduce our representatives to different industry skill sets, advanced/specialty accounts, and scripts. They attend industry-specific training sessions and receive video training materials to ensure they learn effectively.
Continuous Learning
We believe in continuous training. Even after representatives have completed their full training and graduated their skill sets, we continue to provide account-specific training and monthly Skill Builder refresher sessions to keep everyone up-to-date and ensure that our clients receive the quality service they deserve.
Building Our Foundation
Our thorough process for training our new Customer Service Representatives starts by getting to know each representative and adapting our teaching to meet their individual learning styles. Our training includes virtual instructor-led sessions covering our system, customer service best practices, and cyber security.
Applying Our Knowledge
Once our representatives have completed their initial training, they are ready to apply what they have learned in live calls. During this time, we encourage feedback from both the representatives and their trainers to ensure they are implementing our core values and delivering quality service.
Specialty Skills & Account Growth
We introduce our representatives to different industry skill sets, advanced/specialty accounts, and scripts. They attend industry-specific training sessions and receive video training materials to ensure they learn effectively.
Continuous Learning
We believe in continuous training. Even after representatives have completed their full training and graduated their skill sets, we continue to provide account-specific training and monthly Skill Builder refresher sessions to keep everyone up-to-date and ensure that our clients receive the quality service they deserve.
