Comprehensive Answering Solutions

Unique Solutions for Telephone Answering & Web Interactions

Our enhanced inbound call answering services different from our telephone answering and dispatch services, and are designed to help fill the void – these are solutions dreamed up by our clients or strategized by our experienced team. We go above and beyond so you can too.

Enhanced call centre services your
business could benefit from:

Enhanced call centre services your business could benefit from:

Order Taking

Order Taking

Our advanced order taking software allows you to add single products or catalogs with an unlimited number of SKUs. You can create different price options (including multi-currency pricing) and enable up-sell and cross-sell features. You can also customize shipping and taxation tables, apply quantity and group discounts, track inventory, and format data.

Customer Service & Support Answering Service

Customer Service & Support Answering Service

Rely on us as your 24/7 customer phone service department. Our staff seamlessly integrates with your team, offering friendly and knowledgeable voices to assist your customers. Our system allows for hosting or secure access to your client database, enabling efficient data entry, payment lookups, address changes, and order processing. We even provide dispatch and call-out services for immediate after-hours attention when needed.

Third Party Verification

Third Party Verification

Streamline your sales process or improve the quality of your leads with Extend. Our team of experts is equipped with advanced tools and technology to ensure that every lead is thoroughly screened and validated before being passed on to you. We maintain complete record-keeping and documentation of every interaction, so you can rest assured that your data is secure and compliant with industry regulations.

Registration & Reservations

Registration & Reservations

Our skilled team will handle registration & reservation for your events while you sit back and enjoy. With our registration & reservation services, we handle incoming inquiries, RSVPs, payments, cancellations, and even seating arrangements if needed.

Response Surveys

Response Surveys

With our expertise, you can streamline the survey process and focus on other important aspects of your business. Leave it to us to craft effective survey questions and provide you with organized and actionable data.

Dealer Location

Dealer Location

Let us help you boost customer satisfaction by helping callers who are looking for your dealer or store location. We can filter the search results based on priority or randomized selection, allowing you to compete effectively with other locations. Our North American zip/postal code database is accurate and well-formatted and includes a longitude/latitude table to ensure that your customers can easily find your store.

Database/Reporting Management

Database/Reporting Management

We specialize in optimizing call handling data to create custom reports. Our services are not just about organizing your data, but also providing comprehensive reports and profiles that are tailored to your specific needs. With our streamlined data, you will gain valuable insights to enhance your business strategies and drive success.

Let’s Talk

Overwhelmed by the choices? Let Extend Communications find the right call-answering solution for your business. We welcome the opportunity to discuss your business’ specific challenges and requirements and find the right solution for you.