Premium Inbound Call Answering Solutions

We don’t stop at just taking messages – we go above and beyond to seek answers to specific inquiries, ensuring that each call is handled precisely as per the caller’s requirements. Urgent matters are promptly dispatched through text/SMS, email, or direct phone connections, ensuring that nothing falls through the cracks. We’re always ready to assist you with your calls, during business hours and after-hours, by seamlessly forwarding your phone, regardless of your location or the time of day.

At Extend, we provide a complete range of inbound services that help businesses manage their calls more efficiently. Our solutions are designed to meet the unique needs of modern businesses and go beyond traditional answering services. We offer comprehensive answering solutions, including email management, message handling, and support for a variety of business operations, all aimed at improving communication and enhancing customer experience.

Our centralized third-party reporting call-in line can help you manage the challenges of staff members calling in sick or late for a shift. With this dedicated line for your company, all employees will call in for consistency, and you can avoid the hassle of chasing supervisors or managers. You will receive real-time reports via email or text, which will help you to stay on top of the situation. Let your supervisors get back to work, leave the attendance reporting up to us!

Our emergency dispatch call answering services are tailored to your business needs. Our e-confirm service is a unique, free service that ensures seamless communication between our dispatchers and your technicians or on-call personnel via email, text message or IVR. Our web portal allows you to input your on-call schedule in advance or in real-time and provides support for individual dispatch instructions for each member of your team. You define the dispatch parameters, and our team will triage your caller requests, dispatching what is needed, while also documenting and reporting back to you on what can wait. We even integrate with your CRM system to track billing or reporting of service calls, ensuring a streamlined process.

If you are struggling to manage a large volume of email or text inquiries, need to ensure that you acknowledge after-hours emails, or are considering adding email or text as a channel for service requests but are unsure of how to proceed, we can help. Our innovative solutions for email and text handling can provide 24/7 email response to meet the demanding needs of your clients. Additionally, we can help you develop a customer response program that will help you stay ahead of your competition and deliver the best possible customer service. We also offer the option of reviewing and forwarding emails to the appropriate individuals within your organization.

Enhance workplace safety with our comprehensive work alone and safety check-in call services. We have a range of automated systems available that can assist you in monitoring your employees who work alone. These systems can also be customized to include direct involvement of our staff, in case of missed check-ins or emergency situations. Ask us to create a program that meets your specific requirements.