Emergency Preparedness
Ensuring Uninterrupted Service – How Our Call Center Prepares for Equipment Failures and More
At Extend Communications, we understand the importance of business continuity, especially during a crisis. With over 65 years of experience, we have developed robust backup systems that guarantee uninterrupted service to our clients. We have multiple layers of redundancy in place to ensure that your calls are answered, and your business operations continue running smoothly, no matter what – even our backups have backups.
With our expertise and proven strategies, you can trust Extend Communications to be your reliable partner in times of need.
Disaster & Contingency Planning for Businesses
At Extend Communications, we understand the importance of keeping businesses running, even in the event of a disaster. That’s why we have implemented a comprehensive approach to contingency planning to ensure uninterrupted service. Our call center operates 24/7 with on-call employees ready to respond to any emergency. We have backup generators, air conditioners, and spare parts for critical system components.
Hydro & Equipment Failures
In the event of hydro or equipment failures, we have redundancy and hot-swappable features to ensure uninterrupted operations. We use multiple T1 circuits and internet connections to minimize client impact, and our new call-handling platform supports remote agents with full functionality, allowing us to continue operating during a mandatory evacuation or pandemic.
Evacuation & Illness
Our commitment to preparedness is reflected in our experience. As far back as the August 2003 blackout in Ontario and the entire Northeastern US, we experienced zero downtime. Throughout COVID19 we grew significantly as clients asked us to do more on their behalf, and we successfully expanded and managed a remote workforce.
Disaster & Contingency Planning for Businesses
At Extend Communications, we understand the importance of keeping businesses running, even in the event of a disaster. That’s why we have implemented a comprehensive approach to contingency planning to ensure uninterrupted service. Our call center operates 24/7 with on-call employees ready to respond to any emergency. We have backup generators, air conditioners, and spare parts for critical system components.
Hydro & Equipment Failures
In the event of hydro or equipment failures, we have redundancy and hot-swappable features to ensure uninterrupted operations. We use multiple T1 circuits and internet connections to minimize client impact, and our new call-handling platform supports remote agents with full functionality, allowing us to continue operating during a mandatory evacuation or pandemic.
Evacuation & Illness
Our commitment to preparedness is reflected in our experience. As far back as the August 2003 blackout in Ontario and the entire Northeastern US, we experienced zero downtime. Throughout COVID19 we grew significantly as clients asked us to do more on their behalf, and we successfully expanded and managed a remote workforce.
