Case Studies
Discover how our tailored strategies, seamless integration, and exceptional customer service have propelled businesses to new heights.
We are proud to showcase our proven track record of delivering exceptional results for our clients. Our case studies stand as a testament to the tangible impact we have made through our services, be it telephone answering, email response, or web interaction. As a team of dedicated professionals, we prioritize the needs and goals of our clients, going above and beyond to exceed their expectations. With our expertise and commitment to excellence, we are confident in our ability to help your business thrive in today’s competitive landscape.
We are proud to showcase our proven track record of delivering exceptional results for our clients. Our case studies stand as a testament to the tangible impact we have made through our services, be it telephone answering, email response, or web interaction. As a team of dedicated professionals, we prioritize the needs and goals of our clients, going above and beyond to exceed their expectations. With our expertise and commitment to excellence, we are confident in our ability to help your business thrive in today’s competitive landscape.
Find out more about how we help companies navigate obstacles and streamline business processes with our telephone answering support.
Telephone Answering & Dispatch
Not Enough Calls for Full-Time Reception: Managing incoming calls efficiently is crucial for businesses of all sizes. However, hiring a full-time receptionist may not always be cost-effective. A small business owner tried Telephone Answering & Dispatch services to overcome this challenge. The service provides a professional answering service that handles incoming calls and dispatches messages to the relevant person or department.
Pay for What You Use: The business owner noticed a significant improvement in call management as the service was able to handle all incoming calls professionally and efficiently. This allowed the business owner to focus on core business activities without worrying about hiring a full-time receptionist. The service provided a cost-effective pay for what you use solution that allowed businesses to save money while maintaining a professional image.
Absenteeism Call-in Service
Day to Day Staffing Challenges: A manufacturing company that has many departments and employees to manage, all while trying to ensure that the production lines are kept running efficiently, even when employees are late or absent. When employees call in late or absent, it can cause a work stoppage or possibly even dangerous working conditions with not having enough employees working on a production line. Supervisors and managers are left to execute a new plan to be able to operate efficiently without the proper number of employees, or in some cases they may even have to take time out of their work to call out to other employees to see if they are able to cover the absent employees’ shift. This can be detrimental to production schedules and the ability to produce their product on time.
Minimize Workplace Disruption: Extend provides a centralized dedicated line for the employees to call when they are going to be late or absent. The line is available 24/7/365, allowing the employees to call as soon as they know they aren’t going to make it, so they don’t have to wait for a specific time to reach someone at the warehouse. For each absence or late report, Extend will immediately notify the required personnel, which may include supervisors, managers, and others. Extend can even make the calls on behalf of the company to get replacement staff and can provide custom reports so that HR has all the information they need to handle and track any absences or tardiness accordingly. The required supervisors, managers, etc. are made aware of which employees will be late or absent, so they can plan accordingly ahead of time without having to disrupt production lines. They also find their time is spent more efficiently as they no longer must worry about trying to get shifts covered, or ensure they are properly tracking all the details manually!
Emergency Dispatch, Triage & Escalation
Impractical 24/7 Staffing: A large service industry company faced a problem in being available around the clock while keeping staffing costs under control. The company’s goal was to ensure timely service to clients but staffing 24/7 was not practical. The company turned to Extend’s Emergency Dispatch Telephone Answering services that involved triaging and dispatching calls to the appropriate department or personnel, ensuring efficient call handling and seamless escalation to technicians or on-call staff.
24/7 Remote Support: The business owner was able to improve their service delivery and reduce staffing costs while maintaining their reputation for excellent customer service. Our efficient call handling and seamless escalation to technicians or on-call staff helped the business owner to make their services available 24/7 to meet their clients’ needs.
Work Alone & Safety Check-In
Crucial Staff Check-Ins: A leading utility company realized the importance of ensuring the safety of its staff when working alone in potentially hazardous environments. They were concerned about employees entering areas alone or checking in and out for their shift without proper monitoring. If an employee failed to check in, it could take a long time before someone realized that something was wrong. This led to the company seeking a solution that could provide automated check-ins and check-outs while also monitoring the safety of their employees.
Automated Safety Improvement: Division Managers noticed an immediate improvement in their employees’ safety when they started using our Work Alone & Safety Check-In Telephone Answering services. Our system provided an automated check-in and safety monitoring service that checked employees in and out automatically. If an employee missed a check-in, the system would escalate the issue to the appropriate personnel based on the company’s specific guidelines. This system instilled a sense of safety among the employees and gave the business owner peace of mind that they had fail safes in place to protect their staff.
