ProTradeNet & Neighbourly

We Are a Preferred Supplier for the ProTradeNet & Neighborly Buying Group

Extend is a preferred supplier for Neighborly Brands franchisees purchasing through the ProTradeNet buying group. Approved franchisees receive reduced rates, as well as rebates of up to 5% on their accounts with Extend.

One of the unique features of Extend is the no-charge E-Confirm (electronic call confirmation) service. This service ensures that every call is looked after and the franchisee is updated about the status of the call. This feature helps in reducing costs while also keeping the franchisees informed about the status of the call.

Whether it’s a sales inquiry or an emergency service call, we have the call forwarding tools that can handle your calls professionally and effectively. This feature helps in enhancing the customer experience and ensures that the franchisee’s customers are well attended to.

While you define how your request for service calls should
be handled, here’s what we can do for you:

While you define how your request for service calls should be handled, here’s what we can do for you:

  • Virtual reception, managing incoming calls and providing a professional image for your business.
  • Triage the call to determine if it requires immediate dispatch or can wait until next business day.
  • Triage can include advising of additional costs to be incurred, or verifying caller against a database of after-hours eligible customers.
  • Provide a summary report in the format that best suits you: email, text, or phone call.
  • Provide database export for caller billing/invoicing to avoid re-entry if appropriate.
  • On-call rotations can be set in advance via an on-line portal. Changes/updates made online are real-time changes in our operations centre.

Let’s Talk

In the dynamic world of the ProtradeNet Industry, seamless communication is the key to success. From efficient order processing to expertly managing customer inquiries, we empower your business to thrive in a competitive landscape. Call us today, your success starts with a conversation.