Association of TeleServices International Awards Extend

Published On: July 23, 2010

The Association of TeleServices International (ATSI) has awarded Extend Communications Inc its Pearl Award for 6 years of consecutive Service Excellence. Extend has placed in the Top 10 internationally among members of the association for several years, and ranked 4th out of American and Canadian call centres for 2009. This Award follows the ATSI Award of Distinction, also bestowed upon Extend for it’s call handling of enhanced applications. These recognitions are a result of six months of intensive testing and “mystery calling” by an independent panel of judges employed by ATSI. All aspects of call handling are graded, including courtesy, response time, accuracy and the overall service experience.