The Association of TeleServices International (ATSI) has awarded Extend Communications Inc its Pearl Award for 6 years of consecutive Service Excellence. Extend has placed in the Top 10 internationally among members of the association for several years, and ranked 4th out of American and Canadian call centres for 2009. This Award follows the ATSI Award of Distinction, also bestowed upon Extend for it’s call handling of enhanced applications. These recognitions are a result of six months of intensive testing and “mystery calling” by an independent panel of judges employed by ATSI. All aspects of call handling are graded, including courtesy, response time, accuracy and the overall service experience.
A leading North American call centre
Unique and individual solutions for telephone answering, email response, and web interaction.
Offering only the best
- Reliable Ontario based inbound call centres
- Telephone answering services
- Emergency dispatch
- Absenteeism Call In LInes
- Serving clients throughout North America
Extend Communications has literally extended our capacity to communicate with our clients, they provide an invaluable service and they do it well. I can confidently recommend their professional services.
We have been extremely happy with the services we have received, and we look forward to utilizing Extend's services for many years to come.
Extend has allowed us to free up valuable staff time in a cost effective manner. They have been very responsive to operational concerns and continuous improvement.
The Extend Team is always just as inspired as the OFAH team to reach our campaign goals. It is great working with a company that is as equally meticulous about quality control and membership service
Extend meets my expectations in providing high quality service to my customers, and I appreciate the professionalism of the staff.
A year ago my goal was to have a professional, warm, friendly and caring voice on the phone representing my business. You have exceeded my expectations.
I have worked with several answering services in the past and I find that Extend does a great job; they have been very professional and polite, my customers love them also. Thanks for doing a GREAT job.
Extend made great efforts to understand our business and be our first line contact with customers. Extend handles all customer queries 24/7. The greatest Extend asset? That would be that our customers never knew Extend was answering the call.
We are a plumbing company with the need for after hours call service with reference to emergencies, receipt of email reporting any after hours calls is important to us in order that we can monitor if emergency calls were followed up by on call staff. We look forward to continued…
Thanks for helping us through an extremely difficult and stressful many days, the call were always delivered to me in a professional, timely manner with a little sense of humour also.
I just want to express how grateful I am for your professional, personal, warm, friendly, high quality service. Although I have never seen your faces, you are all a vital partner in my business!
Extend Communications - All Call has been able to serve our company and two sister companies beyond our expectations.....We appreciate the knowledge and promptness from all staff in keeping our customers satisfied.