Brampton's Inbound Call Answering Solution
65+ Years of Experience and Strategy Working for Brampton Customers
Get the advantages of a 24/7 receptionist without the expense of a full-time salary. Our solutions are tailored to the unique demands of contemporary businesses in Brampton, surpassing conventional answering services with proven strategies.
Extend Communications offers solutions to optimize your workflow and increase productivity. Our services enhance your team’s performance, making your operations smoother and more efficient. Reach out to us to find out how we can assist in advancing your business in Brampton.
Extend Communications offers solutions to optimize your workflow and increase productivity. Our services enhance your team’s performance, making your operations smoother and more efficient. Reach out to us to find out how we can assist in advancing your business in Brampton.
Brampton's Customer Service & Support Answering Services
Brampton's Customer Service & Support Answering Services
Count on us to be your round-the-clock customer phone service. Our team blends effortlessly with yours, providing courteous and informed support to your Brampton customers.
Comprehensive Answering Solutions
We offer a wide range of services that help businesses in Brampton handle their calls better. Our services include managing emails, message handling, and supporting various business activities, all aimed at improving how you communicate and making your customers happier.
Absenteeism & Absence Tracking Services for Brampton's Employers
Absenteeism & Absence Tracking Services for Brampton's Employers
Our dedicated third-party call-in line simplifies the process when staff members are sick or late. With this service, all employees use the same number for reporting, ensuring uniformity and eliminating the need to contact supervisors or managers. You’ll get instant updates through email or text, allowing you to monitor the situation effectively. Free up your supervisors to focus on their work by letting us handle the attendance reporting.
Emergency Dispatch
Emergency Dispatch
In Brampton, time is of the essence—you can’t manage everything at once. Set the dispatch criteria, and our team will prioritize your callers’ requests, addressing immediate needs and noting those that can be deferred. We also document each step and report back to you. Our services include integration with your CRM system for efficient tracking of billing and service call reports, ensuring everything runs smoothly.
Email/Text Handling
Email/Text Handling
Our cutting-edge email and text management solutions offer round-the-clock email responses, catering to the urgent needs of your Brampton clients. We can assist in creating a customer response strategy that puts you ahead of the competition and ensures you deliver superior customer service.
Work Alone & Safety Check-in for Brampton's Employees
Work Alone & Safety Check-in for Brampton's Employees
Improve workplace safety with our extensive work alone and safety check-in call services. We offer various automated solutions to help monitor employees who work independently. These systems can also be tailored to involve our staff directly, especially if check-ins are missed or in emergencies. Contact us to develop a program that fits your unique needs.
Let’s Talk
With our services, you can be assured that your calls are in safe hands and that your business communication needs are taken care of. Unlock the full potential of your business communication with Extend Communications – View our Enhanced Services or Contact Us now to learn more.
Let’s Talk
With our services, you can be assured that your calls are in safe hands and that your business communication needs are taken care of. Unlock the full potential of your business communication with Extend Communications – View our Enhanced Services or Contact Us Now to learn more.
How Extend Outperforms
Professional Experienced Staff
Skilled in delivering exceptional service, our seasoned professionals bring extensive industry experience to the table. Count on our team for top-quality communication solutions tailored precisely to your requirements.
Cost Efficiency
We offer cost-effective call answering solutions by providing tailored plans to fit varying business needs, ensuring seamless communication and professionalism without the expense of in-house staff.
24/7 Availability
Our 24/7 call answering and dispatching services seamless and prompt assistance for your clients’ queries at any hour, maintaining exceptional support around the clock.
Security & Compliance
We have developed robust backup systems that guarantee uninterrupted service to our clients. We have multiple layers of redundancy in place to ensure that your calls are answered, no matter what.
What Our Customers Say
“You are everything I need to allow me to work uninterrupted and keep my clients feeling like I am here for them. Over the many number of years we have been with Extend our needs have always been met, and we have never had a complaint, never! That is something today!”
“Extend Communications is reliable, punctual, and our messages are received clear and concise. I always appreciate receiving an instant response when emailing the general service desk. Thank you.”
“Very professional. My customers can’t tell if it’s our staff or our Extend staff.”
“The Extend team is awesome. Always striving to solve any problems that arise, and working to make the technology even better.”
“Our Extend staff deal with our customers after hours in a very friendly and professional manner. When customers are calling it is usually because something is broken and sometimes, not in a very pleasant mood, but we’ve never received a complaint that the staff at Extend was not courteous to them. We consider them to be part of our team.”