Extend Communications Earns the CAM X Award of Excellence

Extend Communications is excited to announce that we have once again earned the CAM X Award of Excellence from the Canadian Call Management Association. This prestigious award recognizes organizations that meet the highest standards in customer communication, and receiving it affirms the care, professionalism, and reliability that our team delivers every day.

What the CAM X Award of Excellence Represents

The CAM X Award of Excellence is one of the most respected recognitions in the call management industry. Each year, CAM X evaluates answering services across Canada through a detailed, six-month review process. During this period, trained “mystery callers” place test calls using real-world scenarios that reflect the challenges and expectations of today’s customers.

Independent judges then assess each call based on key service metrics that define exceptional telephone support:

• Response time
• Courtesy
• Accuracy
• Account knowledge
• Overall customer impression

To qualify for the award, companies must achieve a score of 80% or higher across all categories. Only those companies that consistently demonstrate outstanding service earn a place on the winner’s list.

Putting Our Clients First and Maintaining a High Bar for You

Winning a CAM X Award of Excellence is about more than bragging rights. It verifies our commitment to serve customers with accuracy, professionalism, and genuine care. The results come from months of independent testing, and the standards reflect the very best practices in our industry.

Here is what this recognition means for the businesses that rely on Extend:

1. Independent Validation of Quality

Every evaluation comes from outside experts and unscripted call scenarios. The strong performance of our team across these tests shows that customers receive the same reliable experience we promise, no matter the time of day or the complexity of the call.

2. Leadership in Industry Standards

CAM X evaluates services using criteria that define high quality communication and customer care. Scoring well communicates that Extend is not only meeting expectations but also helping to establish what excellence looks like within the North American answering service industry.

3. A Long-Standing Commitment to Excellence

This latest achievement builds on a long history of recognition for outstanding customer support. Extend has received numerous awards over the years, including honors from ATSI for service quality and professionalism. Our team is deeply committed to continuous improvement, and this award reflects that ongoing dedication.

Celebrating Our Team

We want to congratulate every receptionist, team lead, and support staff member at Extend Communications. Their professionalism, compassion, and attention to detail made this achievement possible. The Award of Excellence reflects their daily commitment to creating positive experiences for every caller and every client.

Thank you to our team for their dedication and thank you to our customers for trusting Extend Communications to represent your business with care. We look forward to continuing to serve you with award-winning quality in the year ahead.