Cambridge Site Upgrade Completed

Published On: July 23, 2010

The upgrade today of Extend’s facility in Cambridge Ontario completes a 2-year company wide expansion project. The result is a state-of-the-art new call handling platform offering a significant list of new service features, more efficient call processing during peak times, and considerable automation of previously manual tasks.

“Not only does our new system feature many new services our clients have been asking for”, said Cambridge Manager and company Vice President Todd Lyons, “it also networks us into our other 2 company owned locations for real-time disaster relief, and call handling efficiency.”

Several new services are now available from the Cambridge site, including:

  • Automated check-in and check-out.
  • Improved call transfer ability for off-premise telephone reception services.
  • Web based access to call records, voicemail, and on-call schedules.
  • Operator call handling scripts with branching and decision trees.
  • Additional Internet services including inbound client email handling, web chat, web callback, and more.
  • New voicemail options including voice scripting and follow-me.
  • Voicemail to your email as a .wav file attachment.
  • Fax lines with email forward as a .pdf or.tif file attachment.