Canadian Call Management Association (CAM-X) is pleased to announce that Extend Communications Inc. has qualified for the 24/7 Call Centre GOLD Certification Award. The Certification indicates that Extend Communications Inc. has met or exceeded high standards in the following areas: business practices, life safety, operations, including normal and emergency procedures, personnel hiring, training and ongoing evaluations through a peer review program focusing on 99.99% annual run time. Extend is just the 2nd centre in Canada to achieve certification at the GOLD level.
“This industry certification clearly demonstrates the commitment our management team makes towards our clients and staff, and reinforces our position as a leader in the call centre industry. The recognition is a fantastic end to a year which also saw us win several other awards including CAM-X Award of Excellence and Call Centre Award of Distinction, ATSI Award of Excellence, the Tom Ryan Award for `Ethics, Integrity and Quality Above All’, and the Consumers Choice Award for #1 Call Centre in the Greater Toronto area” said Scott Lyons, Extend Communications Inc. President.
As a leading North American Call Centre, Extend Communications Inc., based in Brantford, ON, provides unique and individual solutions for telephone answering, email response, and web interaction. Extend was founded in 1956 by A.F.W. Lyons, and since that time 3 generations of the Lyons family have grown the company into an internationally recognized teleservices supplier. For more information visitwww.extendcomm.com.
Based in Grimsby, ON, CAM-X is a Canadian based trade association for the Call Management industry which includes: call centres, telephone answering services, voice-mail services, telemarketing services and other communications services. Their goal is to contribute to their members’ profitability by fostering a willingness to exchange ideas, experiences and solutions while promoting the general welfare and ethical standards of the industry. www.camx.ca