Extend Communications Information Technology Manager Mark Frey today announced the Company’s “up-time” for the past 12 months. Accounting for planned outages, up-time for the past 12 months was 99.999%. This reflects only a single, unplanned, 3-minute reboot over the course of the previous 12 month period. “Achieving ‘Five 9s’ is something very few 24 hour organizations are able to accomplish”, commented Frey. Further figures released indicate that when scheduled system maintenance was also included, up-time was still a very impressive 99.997%. “We are committed to being a technology leader in this industry. Our clients need us available 24/7, and the figures released today prove that we are at the top of the pack”. This announcement tops off an impressive set of technology achievements over the past year, which saw Extend awarded GOLD Site Certification from the Canadian Call Management Association (CAM-X), as well as a Bell Technology award.
A leading North American call centre
Unique and individual solutions for telephone answering, email response, and web interaction.
Offering only the best
- Reliable Ontario based inbound call centres
- Telephone answering services
- Emergency dispatch
- Absenteeism Call In LInes
- Serving clients throughout North America
Extend Communications has literally extended our capacity to communicate with our clients, they provide an invaluable service and they do it well. I can confidently recommend their professional services.
We have been extremely happy with the services we have received, and we look forward to utilizing Extend's services for many years to come.
Extend has allowed us to free up valuable staff time in a cost effective manner. They have been very responsive to operational concerns and continuous improvement.
The Extend Team is always just as inspired as the OFAH team to reach our campaign goals. It is great working with a company that is as equally meticulous about quality control and membership service
Extend meets my expectations in providing high quality service to my customers, and I appreciate the professionalism of the staff.
A year ago my goal was to have a professional, warm, friendly and caring voice on the phone representing my business. You have exceeded my expectations.
I have worked with several answering services in the past and I find that Extend does a great job; they have been very professional and polite, my customers love them also. Thanks for doing a GREAT job.
Extend made great efforts to understand our business and be our first line contact with customers. Extend handles all customer queries 24/7. The greatest Extend asset? That would be that our customers never knew Extend was answering the call.
We are a plumbing company with the need for after hours call service with reference to emergencies, receipt of email reporting any after hours calls is important to us in order that we can monitor if emergency calls were followed up by on call staff. We look forward to continued…
Thanks for helping us through an extremely difficult and stressful many days, the call were always delivered to me in a professional, timely manner with a little sense of humour also.
I just want to express how grateful I am for your professional, personal, warm, friendly, high quality service. Although I have never seen your faces, you are all a vital partner in my business!
Extend Communications - All Call has been able to serve our company and two sister companies beyond our expectations.....We appreciate the knowledge and promptness from all staff in keeping our customers satisfied.