Extend Communications Ranked 2nd in North America for Service Excellence
Extend Communications Inc., of Brantford, ON has been honoured with the exclusive Award of Excellence by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and call centre services including telephone answering and message delivery. Extend Communications Inc. was presented with the award at ATSI’s 2005 Annual Convention held in St. Louis, MO, and ranked 2nd out of almost 100 participating call centers across Canada and the United States.
After six months of intensive testing, an independent panel of judges scored call-handling skills such as courtesy, response time, accuracy and overall service to their clients, the cornerstones of the call management industry. If a company scored 80% or better in ALL categories, they are presented with the coveted Award of Excellence
“The Award of Excellence program is without a doubt one of the most cost effective, revenue producing, and morale building ways available to our industry to gain an overall positive improvement for your business.” Says ATSI President Gary Tedrick.
Now a two-time winner, ATSI extends its congratulations to the staff of Extend Communications Inc. on their proven quality service to their customers.