Extend Communications Inc. a local telephone call centre, announced today that the company has completed an expansion of their operations at 49 Charlotte Street, more than doubling its call handling capacity. “Extensive renovations, investment in new infrastructure equipment, and the installation of new digital facilities will enable us to meet our growth goals in Brantford”, said Scott Lyons, President and General Manager of Extend. With operations in 4 southwestern Ontario cities, Extend picked its Brantford location for expansion due to the size of the local labor market, and the availability of vacant space at their current location. The expansion has already brought new business to the company with the awarding of a new contract in January, resulting in the hiring of 37 additional staff in the last 3 weeks.
Extend Communications is a call centre service bureau currently handling over 70,000 telephone calls per month from the Brantford location. Calls vary from selling mail order products and lottery tickets by phone to dispatching a variety of service, repair, and medical personnel.