Extend Receives Award of Distinction

Extend Communications was awarded the prestigious Call Centre Award of Distinction by the Canadian Call Management Association (CAM-X) at a national conference held last week in British Columbia. Over a year in its’ development, the Call Centre Award of Distinction program released in June 2001, was created in response to overwhelming requests by Call Centres across Canada for a tool which could be used to measure the skills of the professional Call Centre Agents.

After four months of testing, an independent panel of judges scored call-handling skills for enhanced service applications, focussing attention on customer relationship management (CRM), courtesy, etiquette, and the use of proper cal techniques, as well as response time and accuracy, the cornerstones of the Call Management industry.