Extend Communications Inc. has been honoured with the Diamond status Award of Excellence for achieving eleven consecutive years of service excellence. The recognition is bestowed by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call centre services and telephone answering. Extend was presented with the award this week, at the CAM-X national conference held in Kelowna, British Columbia.
“The Award of Excellence program offers the industry the kind of quality testing and benchmarking that is essential to help establish the service levels being demanded by our customers.” says CAM-X President Mary Anne Straw. “We congratulate Extend Communications, Inc. for their achievement.”
Independent judges are contracted by CAM-X to evaluate message services throughout Canada over a six-month period. The criteria for scoring include courtesy, response time, accuracy and overall service to their clients. If the company scores 80% or better in ALL categories, they are presented with the coveted Award of Excellence. For more information, visit www.camx.ca.