Extend recognized by Canadian Call Management Association
Extend Communications Inc., of Brantford, ON has been honoured with both the prestigious Call Centre Award of Distinction, as well the exclusive 2004 Award of Excellence for the sixth consecutive year, by the Canadian Call Management Association (CAM-X). The Industry’s Trade Association for providers of Call Centre Services including Inbound Order Desk/Help Desk and Web Enabled customer assistance recognized Extend Communications Inc. for their outstanding achievement at their 40th Annual Convention, held recently in Niagara Falls, Ontario.
The Call Centre Award of Distinction was created in response to overwhelming requests by Call Centres across Canada for a tool which could be used to measure the skills of their professional Call Centre Agents.
After six months of testing, an independent panel of judges scored call-handling skills for “enhanced service” applications, focusing attention on customer relationship management (CRM), courtesy, etiquette, and the use of proper call techniques, as well as response time and accuracy, the cornerstones of the Call Management Industry.
“Extend Communications Inc.’s showcase of top-notch customer service serves as a benchmark for all message service companies.” Says CAM-X President Lillian Lyle. “In an industry that relies on person-to-person communications, the value of efficient, accurate service cannot be underestimated. The Award of Excellence serves as a testament to their training methods and we congratulate their employees for their achievements. The Canadian Call Management Association congratulates the employees of Extend Communications Inc. for their attention to detail, their dedication, and their overall commitment to providing their clients with top-notch service.”
Founded in 1964, CAM-X began as a national trade Association representing live answering services. The Canadian Call Management Association now encompasses companies across Canada offering specialized and enhanced operator based services including: call centres, contact centres, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.