Hamilton's Inbound Call Answering Solution

65+ Years of Experience and Strategy Working for Hamilton Customers

Access the advantages of a 24/7 receptionist without the expense of a full-time salary. Our solutions are tailored to suit the distinctive requirements of contemporary businesses, surpassing traditional answering services with effective strategies.

Extend Communications offers the solution to streamline your workflows and boost productivity. Our outstanding services enhance your team’s capabilities, simplifying and improving your work efficiency. Contact us now to learn more about how we can help you achieve your goals and take your Hamilton business to the next level.

Extend Communications offers the solution to streamline your workflows and boost productivity. Our outstanding services enhance your team’s capabilities, simplifying and improving your work efficiency. Contact us now to learn more about how we can help you achieve your goals and take your Hamilton business to the next level.

Hamilton's Customer Service & Support Answering Services

Hamilton's Customer Service & Support Answering Services

Our staff seamlessly integrates with your team, offering friendly and knowledgeable voices to assist your customers across Hamilton. Rely on us as your 24/7 customer phone service department.

Comprehensive Answering Solutions

We provide a complete range of inbound services that help businesses in Hamilton manage their calls more efficiently. We offer comprehensive answering solutions, including email management, message handling, and support for a variety of business operations, all aimed at improving communication and enhancing customer experience.

  • Order Taking
  • Customer Service & Support Answering Services
  • Third Party Verification
  • Registration & Reservations
  • Response Surveys
  • Dealer Location
  • Database/Reporting Management

Absenteeism & Absence Tracking Services for Hamilton's Employers

Absenteeism & Absence Tracking Services for Hamilton's Employers

With this dedicated line for your company, all employees will call in for consistency, and you can avoid the hassle of chasing supervisors or managers. Our centralized third-party reporting call-in line can help you manage the challenges of staff members calling in sick or late for a shift. You will receive real-time reports via email or text, which will help you to stay on top of the situation. Let your supervisors get back to work, leave the attendance reporting up to us!

Emergency Dispatch

Emergency Dispatch

Hamilton is a busy city – you don’t have time to prioritize everything. Instead, you define the dispatch parameters, and our team will triage your caller requests, dispatching what is needed, while also documenting and reporting back to you on what can wait. We even integrate with your CRM system to track billing or reporting of service calls, ensuring a streamlined process.

Email/Text Handling

Email/Text Handling

Our innovative solutions for email and text handling can provide 24/7 email response to meet the demanding needs of your clients across Hamilton. We can help you develop a customer response program that will help you stay ahead of your competition and deliver the best possible customer service.

Work Alone & Safety Check-in for Hamilton's Employees

Work Alone & Safety Check-in for Hamilton's Employees

Enhance workplace safety with our comprehensive work alone and safety check-in call services. We have a range of automated systems available that can assist you in monitoring your employees who work alone. These systems can also be customized to include direct involvement of our staff, in case of missed check-ins or emergency situations. Ask us to create a program that meets your specific requirements.

Let’s Talk

With our services, you can be assured that your calls are in safe hands and that your business communication needs are taken care of. Unlock the full potential of your business communication with Extend Communications – View our Enhanced Services or Contact Us now to learn more.

Let’s Talk

With our services, you can be assured that your calls are in safe hands and that your business communication needs are taken care of. Unlock the full potential of your business communication with Extend Communications – View our Enhanced Services or Contact Us Now to learn more.

How Extend Outperforms

Professional Experienced Staff

Skilled in delivering exceptional service, our seasoned professionals bring extensive industry experience to the table. Count on our team for top-quality communication solutions tailored precisely to your requirements.

Cost Efficiency

We offer cost-effective call answering solutions by providing tailored plans to fit varying business needs, ensuring seamless communication and professionalism without the expense of in-house staff.

24/7 Availability

Our 24/7 call answering and dispatching services seamless and prompt assistance for your clients’ queries at any hour, maintaining exceptional support around the clock.

Security & Compliance

We have developed robust backup systems that guarantee uninterrupted service to our clients. We have multiple layers of redundancy in place to ensure that your calls are answered, no matter what.

What Our Customers Say

“You are everything I need to allow me to work uninterrupted and keep my clients feeling like I am here for them. Over the many number of years we have been with Extend our needs have always been met, and we have never had a complaint, never! That is something today!”

Kelly G
“Extend Communications is reliable, punctual, and our messages are received clear and concise. I always appreciate receiving an instant response when emailing the general service desk. Thank you.”
Amanda M
“Very professional. My customers can’t tell if it’s our staff or our Extend staff.”
Caitlin Q
“The Extend team is awesome. Always striving to solve any problems that arise, and working to make the technology even better.”
Nancy M
“Our Extend staff deal with our customers after hours in a very friendly and professional manner. When customers are calling it is usually because something is broken and sometimes, not in a very pleasant mood, but we’ve never received a complaint that the staff at Extend was not courteous to them. We consider them to be part of our team.”
Chris W