Professional Answering Services in Ontario

Because patient care doesn’t end at 5 p.m.

More than practically ever other sector, healthcare demands speed, security, and sensitivity—especially when it comes to communication with patients. Patient-centric communication is not just an aspect of high-quality care, but in some senses, a necessity for meeting operational and regulatory requirements. Put simply, your organization needs to handle every call in an effective and PIPEDA– and PHIPA-compliant manner.

A medical answering service makes this easy, ensuring your patients receive timely responses—even when your office is closed or your staff is overwhelmed. With professional healthcare call support on their side, clinics, practices, and hospitals can maintain high standards of care and communication without interruption.

Here’s how it works and what to look for in a medical answering service:

Medical Answering Service: Always On for Patients

Patients often call with urgent needs—after-hours, on weekends, or during holidays. With a 24/7 medical answering solution, you can ensures those calls are answered immediately by experienced human operators. At Extend Communications, for instance, our live agents are trained in medical protocols, ready to triage, escalate, or forward calls based on your instructions.

PEPEDA-, PHIPA-, and HIPAA-Compliant Call Service: Protect Patient Privacy

Patient confidentiality isn’t optional—it’s the law. Our call service is compliant with all healthcare industry regulations in North America, so you can be confident your practice is in line with the law and your patients’ information remains secure. With every interaction, we use strict privacy protocols and encryption tools such as secure message relay to ensure only the right people can access sensitive details.

Patient Call Handling: Professional, Compassionate, Consistent

Whatever they’re calling about—from prescription refills to urgent care questions—patients want to speak with someone who listens to and understands their concerns. Our agents provide responsive patient call handling, using your instructions and guidelines to maintain professionalism. We treat every call as an opportunity to deliver calm, informed support that represents your practice with care.

Healthcare Communication Solutions: Support That Scales

Busy practices can’t afford missed calls or long wait times. Our healthcare communication solutions adapt to your needs—whether you’re a solo physician or managing multiple clinic locations. Extend Communications offers flexible call flow setups and overflow support to match your schedule and call volume.

Doctor’s Office Call Service: More Time for Patient Care

Let your staff focus on in-person care while we manage your phones. Our doctor’s office call service reduces interruptions and allows your team to spend more time with patients. With Extend Communications, every caller receives prompt, professional attention—day or night.

Let’s Connect: Smarter Call Support for Better Patient Care

Patient care begins with the first call. Let Extend Communications Medical support your practice with reliable, secure, and compassionate healthcare call support that never sleeps. Call us today at 1-800-265-9975 to learn more. We’re here to help your patients—and your practice—thrive.