Richmond Hill's Inbound Call Answering Solution
65+ Years of Experience and Strategy Working for Richmond Hill Customers
Access the advantages of having a 24/7 receptionist without the expense of a full-time salary. Our solutions are tailored to meet the specific needs of contemporary businesses, surpassing traditional answering services with effective strategies that yield results.
Extend Communications is the solution to streamline your work processes and boost productivity. Our exceptional services extend your team’s capabilities, making your job easier and more efficient. Contact us now to learn how we can help you achieve your goals and take your Richmond Hill business to the next level.
Extend Communications is the solution to streamline your work processes and boost productivity. Our exceptional services extend your team’s capabilities, making your job easier and more efficient. Contact us now to learn how we can help you achieve your goals and take your Richmond Hill business to the next level.
Richmond Hill's Customer Service & Support Answering Services
Richmond Hill's Customer Service & Support Answering Services
Rely on us as your 24/7 customer phone service department. Our staff seamlessly integrates with your team, offering friendly and knowledgeable voices to assist your customers across Richmond Hill.
Comprehensive Answering Solutions
We offer comprehensive answering solutions to businesses in Richmond Hill's, including email management, message handling, and support for various business operations. These services are part of a complete range of inbound solutions aimed at improving communication and enhancing customer experience by efficiently managing calls.
Absenteeism & Absence Tracking Services for Richmond Hill's Employers
Absenteeism & Absence Tracking Services for Richmond Hill's Employers
With our centralized third-party reporting call-in line, managing staff members calling in sick or late for a shift becomes more manageable. This dedicated line ensures consistency as all employees call in directly. You’ll receive real-time reports via email or text, allowing you to stay informed promptly. Entrust attendance reporting to us, freeing your supervisors to focus on their tasks.
Emergency Dispatch
Emergency Dispatch
Our team is ready to triage your caller requests in Richmond Hill, dispatching what is needed based on the parameters you define. We also document and report back on tasks that can wait, ensuring efficient prioritization. Additionally, we seamlessly integrate with your CRM system to track billing or reporting of service calls, providing a streamlined process for your business.
Email/Text Handling
Email/Text Handling
We can assist you in developing a customer response program tailored to meet the demanding needs of your clients across Richmond Hill. Our innovative solutions for email and text handling ensure 24/7 email response, enabling you to stay ahead of your competition and deliver exceptional customer service.
Work Alone & Safety Check-in for Richmond Hill's Employees
Work Alone & Safety Check-in for Richmond Hill's Employees
Enhance workplace safety with our comprehensive work alone and safety check-in call services. We have a range of automated systems available that can assist you in monitoring your employees who work alone. These systems can also be customized to include direct involvement of our staff, in case of missed check-ins or emergency situations. Ask us to create a program that meets your specific requirements.
Let’s Talk
With our services, you can be assured that your calls are in safe hands and that your business communication needs are taken care of. Unlock the full potential of your business communication with Extend Communications – View our Enhanced Services or Contact Us now to learn more.
Let’s Talk
With our services, you can be assured that your calls are in safe hands and that your business communication needs are taken care of. Unlock the full potential of your business communication with Extend Communications – View our Enhanced Services or Contact Us Now to learn more.
How Extend Outperforms
Professional Experienced Staff
Skilled in delivering exceptional service, our seasoned professionals bring extensive industry experience to the table. Count on our team for top-quality communication solutions tailored precisely to your requirements.
Cost Efficiency
We offer cost-effective call answering solutions by providing tailored plans to fit varying business needs, ensuring seamless communication and professionalism without the expense of in-house staff.
24/7 Availability
Our 24/7 call answering and dispatching services seamless and prompt assistance for your clients’ queries at any hour, maintaining exceptional support around the clock.
Security & Compliance
We have developed robust backup systems that guarantee uninterrupted service to our clients. We have multiple layers of redundancy in place to ensure that your calls are answered, no matter what.
What Our Customers Say
“You are everything I need to allow me to work uninterrupted and keep my clients feeling like I am here for them. Over the many number of years we have been with Extend our needs have always been met, and we have never had a complaint, never! That is something today!”
“Extend Communications is reliable, punctual, and our messages are received clear and concise. I always appreciate receiving an instant response when emailing the general service desk. Thank you.”
“Very professional. My customers can’t tell if it’s our staff or our Extend staff.”
“The Extend team is awesome. Always striving to solve any problems that arise, and working to make the technology even better.”
“Our Extend staff deal with our customers after hours in a very friendly and professional manner. When customers are calling it is usually because something is broken and sometimes, not in a very pleasant mood, but we’ve never received a complaint that the staff at Extend was not courteous to them. We consider them to be part of our team.”