System Upgrade completed at Brantford Site

Published On: July 23, 2010

Several months of planning, due diligence, training, data entry, and more training came together today, as accounts were cutover to operate on an entirely new call-handling platform. Despite the huge technical challenges associated with an upgrade of this magnitude, it was completed with ZERO downtime, and no major service issues.

Congratulations to The Olde School Restaurant of Brantford, for winning our “First Call Lottery”, as the first call on our new system was the booking of a dinner reservation on their account at 10:12am. Olde School owner Gus Iliopoulos’ indicated the Brantford General Hospital Foundation as his charity of choice, and Extend made a $500.00 donation to the BGH as a result of the win.

A sampling of the new services and features coming this winter:

  • Automated check-in and check-out.
  • Improved off-premise call transfer abilities.
  • Innovative on-call scheduling.
  • Automatic paging, data field formatting, spell check, and more.
  • Additional Internet services including improved email handling, web chat,web callback, co-browsing and page push.
  • New voicemail options including voice scripting and follow-me.
  • Voicemail to your email as a .wav file.
  • Faxes to your email as a .pdf or.tif file.

For more information, email info@extendcomm.com