Standard business hours may be from 9-5, but for customer oriented businesses, these times mean very little. These industries have a strong focus on client satisfaction, and having after-hours customer service support available is a great way to provide customers the service they appreciate and will continue using for a long time. For companies that primarily provide products and services to paying customers, offering after hours customer service support can truly benefit the bottom line. Below are some of the advantages of implementing such a system.
High client satisfaction
In an industry where customer satisfaction directly impacts profitability, an after-hours customer service support line is simply smart business. If a customer needs help with something, providing them with a solution that allows them to have their issues mitigated any day and at any time goes a long way to show your customers that service is the main priority for your company.
With a high rate of customer satisfaction comes a great reputation. Word-of-mouth and recommendations can be the key factor influencing the decision of a prospective customer to choose your service over that of your competition. By providing excellent customer service through an after-hours support line, you are creating a level of client satisfaction that can help turn customers into advocates of your company.
After-hours customer service support is particularly beneficial for businesses who operate across wide geographical ranges. The ability to conduct business throughout different time zones is a distinct advantage, allowing you to capitalize on every opportunity and deal with items that need immediate attention when they need to be dealt with, not when you get the message the next day. This also applies to customer-oriented businesses that service multiple geographic areas, whether regionally, nationally or even internationally. After-hours customer service support enables you to fulfill the needs of your customers and your business, regardless of the day or the time.
Extend Communications can provide you with the after-hours customer service support that you need to remain a step above the competition. Fully-equipped to capacitate all your communication needs, we can even handle dispatch or call out services that require immediate after-hours attention. Contact us today for more information!