Windsor's Inbound Call Answering Solution
65+ Years of Experience and Strategy Working for Windsor Customers
Get the benefits of a 24/7 receptionist without the cost of a full-time salary – our solutions are designed to meet the unique needs of modern businesses and go beyond traditional answering services – we have strategies that work.
Extend Communications is your solution to streamlining your work processes and improving productivity. We provide exceptional services that extend your team’s capabilities, making your job easier and more efficient. Contact us now to learn more about how we can help you achieve your goals and take your Windsor business to the next level.
Extend Communications is your solution to streamlining your work processes and improving productivity. We provide exceptional services that extend your team’s capabilities, making your job easier and more efficient. Contact us now to learn more about how we can help you achieve your goals and take your Windsor business to the next level.
Windsor's Customer Service & Support Answering Services
Windsor's Customer Service & Support Answering Services
Rely on us as your 24/7 customer phone service department. Our staff seamlessly integrates with your team, offering friendly and knowledgeable voices to assist your customers across Windsor.
Comprehensive Answering Solutions
We provide a complete range of inbound services that help Windsor's businesses manage their calls more efficiently. We offer comprehensive answering solutions, including email management, message handling, and support for a variety of business operations, all aimed at improving communication and enhancing customer experience.
Absenteeism & Absence Tracking Services for Windsor's Employers
Absenteeism & Absence Tracking Services for Windsor's Employers
Our centralized third-party reporting call-in line can help you manage the challenges of staff members calling in sick or late for a shift. With this dedicated line for your company, all employees will call in for consistency, and you can avoid the hassle of chasing supervisors or managers. You will receive real-time reports via email or text, which will help you to stay on top of the situation. Let your supervisors get back to work, leave the attendance reporting up to us!
Emergency Dispatch
Emergency Dispatch
Windsor is a busy city – you don’t have time to prioritize everything. Instead, you define the dispatch parameters, and our team will triage your caller requests, dispatching what is needed, while also documenting and reporting back to you on what can wait. We even integrate with your CRM system to track billing or reporting of service calls, ensuring a streamlined process.
Email/Text Handling
Email/Text Handling
Our innovative solutions for email and text handling can provide 24/7 email response to meet the demanding needs of your clients across Windsor. We can help you develop a customer response program that will help you stay ahead of your competition and deliver the best possible customer service.
Work Alone & Safety Check-in for Windsor's Employees
Work Alone & Safety Check-in for Windsor's Employees
Enhance workplace safety with our comprehensive work alone and safety check-in call services. We have a range of automated systems available that can assist you in monitoring your employees who work alone. These systems can also be customized to include direct involvement of our staff, in case of missed check-ins or emergency situations. Ask us to create a program that meets your specific requirements.
Let’s Talk
With our services, you can be assured that your calls are in safe hands and that your business communication needs are taken care of. Unlock the full potential of your business communication with Extend Communications – View our Enhanced Services or Contact Us now to learn more.
Let’s Talk
With our services, you can be assured that your calls are in safe hands and that your business communication needs are taken care of. Unlock the full potential of your business communication with Extend Communications – View our Enhanced Services or Contact Us Now to learn more.
How Extend Outperforms
Professional Experienced Staff
Skilled in delivering exceptional service, our seasoned professionals bring extensive industry experience to the table. Count on our team for top-quality communication solutions tailored precisely to your requirements.
Cost Efficiency
We offer cost-effective call answering solutions by providing tailored plans to fit varying business needs, ensuring seamless communication and professionalism without the expense of in-house staff.
24/7 Availability
Our 24/7 call answering and dispatching services seamless and prompt assistance for your clients’ queries at any hour, maintaining exceptional support around the clock.
Security & Compliance
We have developed robust backup systems that guarantee uninterrupted service to our clients. We have multiple layers of redundancy in place to ensure that your calls are answered, no matter what.
What Our Customers Say
“You are everything I need to allow me to work uninterrupted and keep my clients feeling like I am here for them. Over the many number of years we have been with Extend our needs have always been met, and we have never had a complaint, never! That is something today!”
“Extend Communications is reliable, punctual, and our messages are received clear and concise. I always appreciate receiving an instant response when emailing the general service desk. Thank you.”
“Very professional. My customers can’t tell if it’s our staff or our Extend staff.”
“The Extend team is awesome. Always striving to solve any problems that arise, and working to make the technology even better.”
“Our Extend staff deal with our customers after hours in a very friendly and professional manner. When customers are calling it is usually because something is broken and sometimes, not in a very pleasant mood, but we’ve never received a complaint that the staff at Extend was not courteous to them. We consider them to be part of our team.”