Extend Communications today announced the acquisition of Encore TeleSolutions, of Barrie Ontario.
“Encore and Extend are well known to each other, and have successfully worked together on various internal and external projects over the years.”, said Extend President Scott Lyons. “This is a natural fit, and the staff at Encore are a great addition to our team. We also look forward to working with the growing client base to support their continued success during this difficult economic time.”
Encore is the premier telephone answering and emergency dispatch centre in the Simcoe County area, providing service across Ontario for clients in the areas of Child Protection, Health & Medical Services, Utilities, HVAC, Property Management, and more.
Extend Communications, based in Brantford Ontario serves a similar client base, with an operational philosophy that focuses on helping staff, clients, and the communities in which they operate achieve their Dreams.
With extensive experience in merging operational entities together, Extend and Encore will be integrated following a tried and true process. The combined business will build upon the critical mass required in today’s market to re-invest in people and technology.
For further information contact:
Scott Lyons, President
24 Darling St.
Brantford, ON N3T 2K2
With the COVID-19 pandemic, Extend has successfully moved almost all of its employees to a work-from-home model without missing a call.
Read the full story as reported in the Brantford Expositor here.
As we all continue to work our way through the ramifications of this pandemic, Extend has been working tirelessly to (#1) ensure the safety of our team, and (#2) ensure continued service to our clients. Extend falls into the “essential services” category as defined by the Province of Ontario (as do many of our clients), and we will always be on the end of the phone connecting with you, and your clients, customers, and patients.
As of this week, our staff have all been relocated to their homes and are able to safely continue to handle your phone calls and emails as “usual”. Rest assured that all remote connections to our office are secure, and no client data will ever be stored off of our servers.
We ask for your patience as we manage new patterns of phone calls that vary drastically up and down from hour to hour. Our full-time schedulers, supplemented by shift supervisors and team leaders, are doing a great job of managing our workloads under some very trying circumstances. We are here to support you in any way that we can, so please don’t hesitate to speak with your account manager or a supervisor at any time in the days and weeks ahead. If plans for your business include forwarding a significantly higher volume of calls to us, please let us know such that we can be properly prepared to manage the increased work.
While our locations are physically closed for the first time in 64years, it is for the best possible reason – the health and safety of our team. We will proudly continue to provide service uninterrupted, allowing you to do the same in your business.
I encourage you to take similar precautions with your staff – stay home, stay safe, and take care in the coming weeks.
Scott Lyons, President,
On behalf of our entire team at Extend Communications / KELCOM Telemessaging
Like many other companies, we are monitoring the situation regarding Coronavirus (Covid-19) and its effect on business.
Here at Extend our contingency plans are already in place for various types of urgent situations like this, should we need to implement them.
Our remote staff are key to our pandemic planning. They are individual staff members, going about their usual call handling without any physical interaction with the workplace. Currently more than 50% of our operations staff either already work from home, or have the ability to work from home should the need arise. We are diligently working to increase that capacity in anticipation of higher call volumes.
Please take a few minutes to help us understand how this is affecting your business, and any actions you are considering that could result in us managing a significantly higher volume of calls on your behalf, should the need arise.
Your continued support and loyalty during this uncertain time is greatly appreciated and truly shows how solid partnerships only grow stronger during tough times.
November 5, 2019
Extend Communications is passionate about their new VISION – To Extend our People, our Clients, and our Community, from where they are today, to where they Dream to be.
In taking community involvement to a whole new level, today Extend announced a new breakfast program at Central Public School, in partnership with Brant Food For Thought. Extend funds the cost of this program along with the wages of a coordinator, while a team of staff volunteers serve a hot breakfast in the school once a week.
Read the full story here.
October 1, 2018-Extend Communications Inc. today announced the acquisition of KELCOM Telephone Answering Service located in Windsor, Ontario. (more…)