Extend answers the call – from home

Posted in News

With the COVID-19 pandemic, Extend has successfully moved almost all of its employees to a work-from-home model without missing a call.

Read the full story as reported in the Brantford Expositor here.

COVID19 Update from Extend Communications

Posted March 24, 2020 in News

As we all continue to work our way through the ramifications of this pandemic, Extend has been working tirelessly to (#1) ensure the safety of our team, and (#2) ensure continued service to our clients. Extend falls into the “essential services” category as defined by the Province of Ontario (as do many of our clients), and we will always be on the end of the phone connecting with you, and your clients, customers, and patients.

As of this week, our staff have all been relocated to their homes and are able to safely continue to handle your phone calls and emails as “usual”. Rest assured that all remote connections to our office are secure, and no client data will ever be stored off of our servers.

We ask for your patience as we manage new patterns of phone calls that vary drastically up and down from hour to hour. Our full-time schedulers, supplemented by shift supervisors and team leaders, are doing a great job of managing our workloads under some very trying circumstances. We are here to support you in any way that we can, so please don’t hesitate to speak with your account manager or a supervisor at any time in the days and weeks ahead. If plans for your business include forwarding a significantly higher volume of calls to us, please let us know such that we can be properly prepared to manage the increased work.

While our locations are physically closed for the first time in 64years, it is for the best possible reason – the health and safety of our team. We will proudly continue to provide service uninterrupted, allowing you to do the same in your business.

I encourage you to take similar precautions with your staff – stay home, stay safe, and take care in the coming weeks.

Sincerely,
Scott Lyons, President,
On behalf of our entire team at Extend Communications / KELCOM Telemessaging

Pandemic planning (Covid-19)

Posted March 12, 2020 in News

Like many other companies, we are monitoring the situation regarding Coronavirus (Covid-19) and its effect on business.

Here at Extend our contingency plans are already in place for various types of urgent situations like this, should we need to implement them.

Our remote staff are key to our pandemic planning. They are individual staff members, going about their usual call handling without any physical interaction with the workplace. Currently more than 50% of our operations staff either already work from home, or have the ability to work from home should the need arise. We are diligently working to increase that capacity in anticipation of higher call volumes.

Please take a few minutes to help us understand how this is affecting your business, and any actions you are considering that could result in us managing a significantly higher volume of calls on your behalf, should the need arise.

Your continued support and loyalty during this uncertain time is greatly appreciated and truly shows how solid partnerships only grow stronger during tough times.

Extend Communications

Extend Announces New Breakfast Program

Posted in News

November 5, 2019

Extend Communications is passionate about their new VISION – To Extend our People, our Clients, and our Community, from where they are today, to where they Dream to be.

In taking community involvement to a whole new level, today Extend announced a new breakfast program at Central Public School, in partnership with Brant Food For Thought.    Extend funds the cost of this program along with the wages of a coordinator, while a team of staff volunteers serve a hot breakfast in the school once a week.

Read the full story here.