Extend Communications Inc. acquires TAS Communications of Belleville Ontario

Posted October 1, 2023 in News

Today, Extend Communications announced the acquisition of another well-established and strong industry competitor, TAS Communications. As similar organizations operating in different markets, the Extend and TAS teams will come together to expand services and improve efficiencies for hundreds of TAS clients in the areas of health services, HVAC, property management, real estate, public works, human resources, and more.

“This deal further boosts the abilities, reach, and expertise of both companies“, said Extend President Scott Lyons.  “TAS has always operated as community-focused, teamwork-based organization, and we are excited to augment and further expand that philosophy under the Extend umbrella. We will take every team member, every client, and all of our communities to new heights with our consolidated companies.”

Extend has extensive experience in merging telephone answering centres together, and this announcement follows similar ones in Kitchener, Collingwood, and Barrie over the past few years.   Growth by acquisition has played a key role in making Extend Communications one of the top answering companies in Canada, and provides the critical mass required to re-invest in people and technology in today’s market.

For more information contact:

Scott Lyons, President
slyons@extendcomm.com

Extend acquires Bestel Message Centre

Posted April 3, 2023 in News

In a merger agreement announced today, Extend will be working with Bestel Message Centre of Kitchener Ontario to expand their service offerings, and provide new and innovative customer service solutions to Bestel’s client base.

“Our excellent relationship with Bestel as a local competitive provider goes back decades, and we are pleased to now help take their clients and their services to new heights”, said Scott Lyons, President of Extend.   Extend has a long history of successfully supporting the clients of smaller telephone answering companies, and this agreement follows similar moves in Collingwood and Barrie during the challenges of COVID19. 

“We have always known Extend as a leader in our industry”, commented Bestel owner Darcy Litschgy.  “With constant change in technology and the ongoing investment required to enhance our offerings, Extend is the perfect partner for us to provide innovative new solutions to our clients.”

Extend Communications (www.extendcomm.com) is an award winning telephone answering company that has been in business with the same family ownership for over 65 years.  Extend serves clients across Ontario, Canada, and the U.S., with a Vision to Extend our People, our Clients, and our Communities from where they are today, to where they Dream to be.

Outstanding Service Earns International Award

Posted March 15, 2023 in News

Extend Communications has been honoured with the exclusive 2023 Superior Agent Service Award.  This award is presented annually by the National Amtelco Equipment Owners, an association of Amtelco users dedicated to education, networking, and development of best practices among members.  Extend was presented with the award at NAEOs annual conference in New Orleans.

Read the full press release from NAEO here.

Extend Acquires Georgian Tri-Tel Communications

Posted June 20, 2022 in News

Extend Communications is pleased to welcome the former clients of Georgian Tri-Tel Communications into the family of Extend services.  Announced today, Extend will work with staff at Tri-Tel to ensure a smooth transition over the next 4 weeks.

“Faced with staffing pressures and an economy still struggling to bounce back from COVID19, we feel this change will best suit the needs of our loyal customer base”, commented Tri-Tel Owner Alan Wilson.

Extend has a long history of successfully supporting the clients of smaller telephone answering companies, and this acquisition follows similar moves in Owen Sound, Barrie, and Windsor over the past few years.

Extend Communications (www.extendcomm.com) is an award winning telephone answering company that has been in business with the same family ownership for over 65 years.  Extend serves clients across Ontario, Canada, and the U.S., with a Vision to Extend our People, our Clients, and our Communities from where they are today, to where they Dream to be.

EXTEND COMMUNICATIONS ACQUIRES ENCORE TELESOLUTIONS

Posted October 1, 2020 in News

Extend Communications today announced the acquisition of Encore TeleSolutions, of Barrie Ontario.

“Encore and Extend are well known to each other, and have successfully worked together on various internal and external projects over the years.”, said Extend President Scott Lyons. “This is a natural fit, and the staff at Encore are a great addition to our team. We also look forward to working with the growing client base to support their continued success during this difficult economic time.”

Encore is the premier telephone answering and emergency dispatch centre in the Simcoe County area, providing service across Ontario for clients in the areas of Child Protection, Health & Medical Services, Utilities, HVAC, Property Management, and more.

Extend Communications, based in Brantford Ontario serves a similar client base, with an operational philosophy that focuses on helping staff, clients, and the communities in which they operate achieve their Dreams.

With extensive experience in merging operational entities together, Extend and Encore will be integrated following a tried and true process. The combined business will build upon the critical mass required in today’s market to re-invest in people and technology.

For further information contact:
Scott Lyons, President
Extend Communications
24 Darling St.
Brantford, ON N3T 2K2

Extend answers the call – from home

Posted in News

With the COVID-19 pandemic, Extend has successfully moved almost all of its employees to a work-from-home model without missing a call.

Read the full story as reported in the Brantford Expositor here.