Like many other companies, we are monitoring the situation regarding Coronavirus (Covid-19) and its effect on business.
Here at Extend our contingency plans are already in place for various types of urgent situations like this, should we need to implement them.
Our remote staff are key to our pandemic planning. They are individual staff members, going about their usual call handling without any physical interaction with the workplace. Currently more than 50% of our operations staff either already work from home, or have the ability to work from home should the need arise. We are diligently working to increase that capacity in anticipation of higher call volumes.
Please take a few minutes to help us understand how this is affecting your business, and any actions you are considering that could result in us managing a significantly higher volume of calls on your behalf, should the need arise.
Your continued support and loyalty during this uncertain time is greatly appreciated and truly shows how solid partnerships only grow stronger during tough times.
November 5, 2019
Extend Communications is passionate about their new VISION – To Extend our People, our Clients, and our Community, from where they are today, to where they Dream to be.
In taking community involvement to a whole new level, today Extend announced a new breakfast program at Central Public School, in partnership with Brant Food For Thought. Extend funds the cost of this program along with the wages of a coordinator, while a team of staff volunteers serve a hot breakfast in the school once a week.
Read the full story here.
October 1, 2018-Extend Communications Inc. today announced the acquisition of KELCOM Telephone Answering Service located in Windsor, Ontario. (more…)
Extend Communications, Inc. of Brantford, ON has been honoured with the exclusive 2018 ATSI Call Center Award Of Excellence TOP TEN. (more…)
This is great to see! The Huffington Post Canada posted this article on the Best Cities to Live Where Houses are under 400K and Brantford topped the list! See the link below and read for yourself!
5 Best Cities to Live in Where Houses are Under 400K
UK-based telecom publication TMT News today announced its annual Telecom Awards, naming Extend Communications Inc. the BEST INBOUND CALL CENTRE & ANSWERING SERVICE for the region of NORTH AMERICA. (more…)