Director of Operations Sharon Hamilton receives National Mentoring Award

Posted October 15, 2015 in News

Sharon Hamilton (left) receives the Barbara Bradbury Mentorship award from last years recipient, Gail Smit.

Sharon Hamilton (left) receives the Barbara Bradbury Mentorship award from last years recipient, Gail Smit.

Sharon Hamilton, Director of Operations, and an almost 30 year employee of Extend Communications, has been recognized by the Canadian Call Management Association (CAM-X) with the prestigious ‘Barbara Bradbury Pay-It- Forward Mentoring Award’.

A group of 3 senior co-workers joined efforts to nominate Sharon to CAM-X, the national trade association of the telephone answering and call centre industry. Nominators were asked to describe how the award nominee had enriched their personal and professional life, how they had affected positive change in their workplace and community, and how they continue to grow, and inspire others towards growth and continuous improvement. Sharon is just the 3rd person to receive this Award, and accepted it at the national CAM-X conference in Charleston, SC. Full details are available here:

Extend announces new partnership with Human Response Contact Centre

Posted Mar 30, 2015 in News

Extend Communications and Human Response Contact Centres today announced a new partnership whereby Extend will begin providing service to Human Response clients over the next 2 months. “We are very proud to have been chosen to assist Human Response with their changes, and look forward to working with their clients in the coming weeks and years.”, said Extend President Scott Lyons.

Human Response, of Owen Sound Ontario, provides telephone answering services to a diverse client base primarily located in the Grey-Bruce area. “Extend has a great reputation in the industry, and will be able to offer our clients access to the latest technology and software.”, offered Human Response President Marilyn MacKinnon. “As I enter semi-retirement, I am very confident that our clients will be well looked after with this transition.”

Extend Communications Inc., headquartered in Brantford is one of the largest and most technologically advanced telephone answering companies in Ontario, and has a long history of similar expansions across the province. For more information, contact Scott Lyons at 800-265-9975.


Posted Aug 11, 2014 in News

This video produced by Brantford’s Economic Development Department, highlights Extend Communications as one of several organizations in the City who are helping to transform the community by expanding or relocating their businesses to Brantford. Hear the story of Extend’s major expansion, and how the redevelopment of a historical building is playing a role in the revitalization of the downtown core.


Posted May 13, 2014 in Events, News

On the heels of National Disaster Preparedness Week, Extend Communications today put one of its disaster plans to the test, and evacuated staff to a backup call centre location across town, completely unannounced. Unlike a normal “fire drill” that might see staff hanging out in a parking lot for a few minutes before returning to work, Extend wanted to simulate a major disaster by re-locating staff. (more…)