CCA confirms Extend as Best Call Centre in Toronto area

Posted June 1, 2009 in News

The Business category of the Consumers Choice Awards has re-confirmed Extend as the #1 call centre in the Greater Toronto Area. Leger Marketing, one of the world’s largest and most respected research firms, conducted their independent survey of call centre users over the first half of 2009. This is the second consecutive year Extend has been the recipient of this honour.

Extend Communications joins Innovators Alliance

Posted April 6, 2009 in News

Scott Lyons, President of Extend Communications Inc. has accepted membership into the Innovators Alliance, an Ontario based network of CEOs who foster profitable growth through innovation. Members of Innovators Alliance have achieved significant growth in their business and are looking to unleash potential further with new business practices. Through training in new innovations, introduction of fresh ideas, and peer support for every business challenge, Innovators Alliance fosters this commitment of growth through innovation. For more information on Innovators Alliance, visit

Extend Receives Awards for Ethics and Quality

Posted September 30, 2008 in News

Scott Lyons accepted the prestigious Tom Ryan Award for “Ethics, Integrity and Quality Above All” at the Canadian Call Management Association (CAM-X) annual conference.

The coveted Tom Ryan Award is presented in memory of one of the Contact Management field’s most ardent advocates, Tom Ryan – a pioneer of the Telephone Message Industry. This Industry-specific award pays homage to Companies that exhibit quality service while adhering to a mandate based on commitment to ethics and integrity above all else. Also taken into consideration is the company’s overall dedication to maintaining a cohesive working environment, practicing ongoing internal and external customer service initiatives and continuous involvement in industry and community programs.

Official CAMX Press Release

In addition to the Tom Ryan Award, Extend received another 4 service related awards from CAM-X, including the Diamond Award of Excellence, and the Award of Distinction. These awards represent multiple years of recognition for high service levels as monitored and measured independently by the CAMX Association.

Extend named Preferred Vendor by services franchisor The Dwyer Group

Posted June 15, 2008 in News

WACO, TX – Extend Communications Inc. has been named as the Preferred Vendor of telephone answering and emergency dispatch services to The Dwyer Group’s over 900 franchises in the United States and Canada. The Dwyer Group provides a diverse array of specialty services through its service-based franchise businesses. These businesses provide high-quality residential and light commercial services through six brands in North America – Mr. Appliance®, Mr. Electric®, Mr. Rooter® (Drain Doctor in the UK), Aire Serv Heating and Air Conditioning®, Glass Doctor® and Rainbow International Carpet Dyeing and Cleaning. Managed through The Dwyer Group’s supplier partner ProTradeNet, further information is available via email atprotradenet AT

Extend named Best of the Best for Call Centres in Toronto, and the Greater Toronto Area

Posted June 2, 2008 in News

The CONSUMER’S CHOICE AWARD (CCA) in association with Leger Marketing has announced Extend Communications Inc. as the recipient of the 2008 Consumer’s Choice Award for Call Centre Services in the City of Toronto and the entire Greater Toronto Area (GTA). Winners were chosen by business consumers of call centre services through an independent and objective survey conducted by Leger, one of the world’s largest and most respected research firms.

The Honorable Monique Smith, Minister of Revenue for the Government of Ontario, presented the Award to Extend during a Gala event at Stage West Toronto June 2nd. The program was taped by Global Television for broadcast as a one hour special later this year. “We are extremely proud to have been named as the best of the best by those whose opinion matters most, namely the business clients of call centres in the GTA”, said Extend president Scott Lyons.

Official Press Release

Scott and Todd Lyons accept CCA Award from the Honorable Monique Smith at Awards Gala

All Call Division Moves to New Location

Posted January 22, 2008 in News

Today Extend’s All Call Communications Division, which primarily serves the GTA (Greater Toronto Area) in Ontario, moved into a newly designed and renovated site. Still located in Georgetown, Ontario, the move to 318 Guelph St (Highway #7) offers increased exposure, and a brand new workspace for our staff in that centre. “We completely gutted a unit that was once part of a retail mall”, said Manager Todd Lyons. “It is a more upscale location, and offers easy access to our clients and staff alike.”

Click here for directions, and complete mailing address information.